Senior Meeting & Events Manager

** Hi, we're Host!*
* We believe your office should allow you to feel comfortable, productive and inspired in

your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the

well-being of others at the forefront. As you collaborate with colleagues to create a

culture of support, you will have countless opportunities to inspire moments of delight

and pursue amazing outcomes each day.

With Host, you will join a team that elevates the office experience by delivering

world-class services that make coming to work better than it's ever been

** JOB SUMMARY*
* The Meetings & Events Sr. Manager oversees daily department operations, ensuring

high-quality, customer service-focused outcomes that align with the goals of clients and

other stakeholders. The Manager will focus on building industry-leading event

programming that aligns with the goals of clients and other stakeholders. In this role you

will lead a team of meeting and event specialists, ensuring planning, space preparation,

service delivery, and post-event wrap-up activities are delivered with care and quality.

Additionally, the Meetings & Events Sr. Manager oversees the amenities team and

ensures daily operations are maintained, ensuring a positive experience and high level

of service for our clients. This individual works with the amenities team to guarantee

world-class experiences for Host clients and other important stakeholders.

This Meetings & Events Sr. Manager is responsible for management of the team

delivering events for our client across multiple locations in the East and Latin America

Region and rolls up the America's Events & Amenities Director.

In addition to making recommendations on budgets and cost management, this

individual also will coordinate with clients to resolve complex issues and provide a

consistently positive experience through regular engagement and improvement of event

and amenity processes. The Meetings & Events Sr. Manager will work with teams to

track benchmarks and ensure superior performance from the entire events and

amenities staff.

This role is based in one of our client's offices in Bellevue and will require travel

between multiple offices.

** DUTIES & RESPONSIBILITIES*
* Manage a team in one or more offices. Provide direction on employee management(e.g. recruitment of talent, performance management, employee engagement,

employee development, etc.). Make recommendations on budgets and cost

reductions.

Establish work schedules, assigns tasks, cross-trains staff, evaluates performance, and

develops team's skills.

Troubleshoot and resolves complex client inquires and complaints that are escalated.

Follow-up with clients timely to ensure satisfaction.

Ensure consistency in support provided by the team through continuous review and

improvement of existing processes. Interprets and communicates goals and direction

with management. Sets achievable goals that are linked to the objectives of the

organization.

Accountable for KPIs; reports out on a recurring basis.

Track and review Event program metrics, highlighting trends and determining areas for

improvement.

Ensure team responds to event requests through the Internal Events Tool within the

required SLA in compliance with department standards.

Support Experience Services team to ensure event operations are compliant with safety

and facility/property requirements. Ensures smooth event operations; troubleshoot as

needed.

Serve as primary contact with client for meetings & events forecasts and strategies.

Motivate and coach staff towards attaining performance goals, maintaining high

productivity, and improving customer satisfaction.

Review staff workload and makes proactive decisions to meet the department business

demands.

Ensure smooth operations by implementing procedures to drive employee efficiency;

tracks related performance data and solutions for identified gaps.

Monitor the performance, training, and development of staff. Conducts performance

evaluations and counseling.

Responsible for recruiting and hiring new employees and/or

vendors.

Perform other duties as assigned.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Applicants for this role must also live within the United States.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers…