Senior Manager, IAM Security Operations; Hybrid - Seattle

Position: Senior Manager, IAM Security Operations (Hybrid - Seattle)
Job Description This role is offered as hybrid in Seattle, WA. Candidates must be available to work in office at the Nordstrom corporate headquarters a minimum of 4 days/week to be considered for this position.

Who We Are We're a fast-moving retailer with a lot going on, and our customers and employees count on us to keep their experience seamless and secure. Behind that experience is a team obsessed with getting identity right — making sure the right people, and the right non-human identities, have the right access to the right things, at the right time, and nothing more.

The Identity Security team sits at the center of Nordstrom's security program, and we're in the middle of a significant modernization of how identity works at the company. We're looking for a senior leader to own — and level up — the operational engine that keeps it all running.

The Role As Senior Manager, Identity Security Operations, you own the Identity Security Operations function end to end: the health, reliability, security posture, and service delivery of Nordstrom's enterprise identity platforms — Microsoft Entra , Active Directory, Okta, SailPoint, and Beyond Trust. But this isn't a keep-the-lights-on job. You'll run operations through one of the larger identity transformations in retail — consolidating our workforce IdP onto Entra , retiring on-premises Active Directory, moving the enterprise to passwordless and phishing-resistant MFA, and modernizing identity governance.

Your job is to keep operations excellent today while re-engineering what "operations" means for tomorrow: more automated, more self-service, less toil, lower risk. You'll lead a multi-layered organization — leads, engineers, and analysts across onshore, offshore, and contingent staff — and partner as a true peer with the Identity Engineering & Build team on what enters steady state and what "supportable" means before it ships.

This is a senior leadership role with real ownership: the operating model, the multi-year roadmap, and the maturity agenda are yours to set, with visibility all the way up to the CISO.A Day in the Life Lead and grow the organization

Lead through senior individual contributors; build bench strength, succession, and a durable leadership layer beneath you.

Own strategy, operating model, staffing plan, and budget for the Identity Security Operations & Maintenance function.

Build and retain a high-performing team across onshore, offshore, and managed-service delivery

Modernize and automate.

Own the multi-year operational roadmap and drive the automation and toil-reduction agenda — converting repeatable work into engineered, self-service, and automated capability.

Keep operations excellent while major platforms migrate and consolidate underneath you, with minimal disruption to the business.

Partner with Identity Engineering & Build to define transition-to-operations standards so new capability ships observable, documented, and supportable.

Run operations at enterprise scale.

Set and hold the bar for operational excellence — SLAs, KPIs, service health, and executive-level operational reporting for identity services.

Own major incident command, problem management, and change governance for identity; drive rigorous post-incident review and durable remediation.

Own access lifecycle operations at scale: joiner-mover-leaver, provisioning/deprovisioning, MFA operations, access certification campaigns, and privileged access operations

Partner, own, and represent.

Own vendor, managed-service, and licensing relationships for identity platforms; manage contract and renewal cycles with Sourcing and Finance.

Serve as the senior escalation point and accountable owner for identity operations in audit, regulatory, and compliance engagements (SOX,…