Transit Training Instructional Design Team Lead; PPMIV

King County Metro Transit is seeking an Instructional Design Team Lead
to lead the design, development, and continuous improvement of training programs supporting the Bus Operations Division.

This role is responsible for supervising a team of Instructional Designers who develop and maintain critical learning programs for bus operators and first-line supervisors.

The Instructional Design Team Lead will provide leadership and hands‑on oversight, ensuring training solutions are aligned with operational needs, safety standards, equity principles, and organizational performance goals. The role also partners with the Training Superintendent to establish data governance practices, key performance indicators (KPIs), and measurement frameworks that measure training effectiveness, workforce readiness, and business impact.

This position also serves as a key project manager for Bus Operations training initiatives and special projects, ensuring work is delivered on time, within scope, and at a high standard of instructional quality.

The ideal candidate is a strong people leader who thrives in a fast‑paced operational environment, can manage competing priorities, and is skilled in coaching teams, building trust, and fostering collaboration across diverse stakeholders.

Bus Operations Division provides exemplary bus service for nearly 300,000 people in King County every day of the year. Bus Operations oversees the operation of Metro's eight bases and ensures that there is 24/7 support for bus operators, and manages the quality of service and responses to large events and adverse weather. Bus Operations also ensures that each of our 2,700+ transit operators are well‑trained and able to provide safe, reliable, and courteous service to the riding public.

The welcoming and inclusive environment created by our Training Team models customer service, encourages the development of respectful and trusting work relationships, and motivates staff to contribute to a culture of safety, respect, and care. The ideal candidate can collaborate with a diverse group of internal and external partners, agencies, and unions that support our agency’s goals of providing quality public service to King County residents.

Candidates from all backgrounds are encouraged to translate their life experiences to show how they meet required experience, knowledge, education, and skills.

Contact information:
If you have additional questions about this recruitment or would like to have a confidential conversation about the advertised role, please contact:
Renay Huggins Renay.

Huggins

• Lead, supervise, and develop a team of Instructional Designers.
• Assign, prioritize, and review instructional design and development work
• Provide coaching, feedback, and professional development support

• Lead project management and continuous improvement efforts for Bus Operations training
• Serve as project manager for training initiatives and special projects
• Develop and maintain project plans, timelines, deliverables, and data-driven reporting tools/dashboards to track project health, resource utilization, and velocity.
• Ensure training initiatives are delivered on time, within scope, and aligned with priorities

• Oversee the design and development of high-impact learning solutions (Instructor-led Training, eLearning, blended, microlearning)
• Ensure consistency and quality across instructional design outputs
• Align training programs with organizational and operational performance goals by mapping learning objectives to operational data trends (e.g., safety incident rates, compliance logs, operational efficiency metrics).