Manager, Middle & Final Mile Operations

This role contributes to REI's success by leading transportation planning and operations across the Middle Mile and Final Mile network. The Manager, Middle Mile & Final Mile Planning & Operations is responsible for ensuring products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance.

This role oversees transportation performance across a portfolio exceeding $100M in annual spend and leads a team of three direct reports. The Manager works closely with internal stakeholders and external transportation partners to drive execution, solve complex operational challenges, and continuously improve network performance.

The ideal candidate combines experience in parcel and transportation operations with strong analytical skills, people leadership, and the ability to influence decisions through clear communication and data-driven insights. Above all, this leader keeps the customer at the center of decision-making, helping deliver the reliable and seamless experiences our customers expect from REI.

• Lead planning and operations across REI's Middle Mile and Final Mile transportation network, ensuring products move efficiently to stores, between facilities, and directly to customers.
• Oversee transportation performance across a portfolio exceeding $100M in annual spend, balancing service, cost, and operational objectives.
• Manage transportation providers and carrier relationships to deliver reliable service and support exceptional customer and store experiences.
• Develop and execute transportation plans that support store replenishment, inventory movement, and ship-to-home fulfillment.
• Utilize data and analytics to identify trends, measure performance, and drive operational improvements across the transportation network.
• Establish and monitor key performance indicators, providing clear insights and recommendations to leadership.
• Lead root cause analysis and resolution efforts for transportation disruptions, service issues, and network risks.
• Partner with Supply Chain, Retail, Digital, Finance, and Technology teams to align transportation strategies with business goals and customer needs.
• Lead, coach, and develop a team of three transportation professionals, fostering a culture of accountability, inclusion, continuous improvement, and growth.
• Communicate transportation performance, business updates, risks, and escalations to stakeholders and senior leadership in a clear and timely manner.
• Build strong relationships with internal and external partners, influencing outcomes through collaboration, trust, and shared objectives.
• Champion a customer-first mindset while embodying REI's values, ensuring decisions support a seamless customer experience and long-term business success.

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of transportation, logistics, supply chain, or operations experience.
• Previous people leadership experience, including managing and developing direct reports.
• Experience leading both Middle Mile and Final Mile transportation operations.
• Strong parcel transportation experience supporting customer ship-to-home fulfillment.
• Experience managing carrier relationships, transportation performance, and operational budgets.
• Strong analytical skills with the ability to translate data into business insights and action.
• Excellent communication skills with the ability to influence partners and leadership.
• Experience working cross-functionally to drive operational improvements and business results.
• Retail, e-commerce, or omni-channel supply chain experience preferred.

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