Manager, Device Mgmt Team, Amazon Devices Beta Team

Job :  |  Services LLC

Amazon’s Device Services & Operations organization is seeking a dynamic, results-oriented leader to manage the Device Management Team (DMT) — the team responsible for the complete prototype device lifecycle across all Amazon consumer device families. This is a high-impact, high-visibility operations leadership role that sits at the intersection of hardware development, supply chain logistics, and cross-functional program execution within one of the world’s most innovative consumer electronics organizations.

As DMT Manager, you will lead a globally distributed team of approximately 10 team members spanning three sites:
Seattle (primary), Munich, and Chennai. Your team owns the end-to-end prototype device lifecycle — from procurement and inbound logistics through inventory management, allocation and distribution, beta program support, and device destruction. This lifecycle touches every Amazon device family, including Alexa, Fire TV, Tablet, Kindle E-reader, Ring, Blink, Eero, Leo (Project Kuiper), V-Care, and Smart Home products. The breadth of product lines and the global nature of operations create a uniquely challenging and rewarding management opportunity.

You will be responsible for managing a diverse team that includes Program Managers, Device Associates, and Administrative Support staff operating across multiple time zones (Pacific, Central European, and India Standard Time). Your direct reports include operations leads in each geography, a PVT Procurement and Budget lead, an Inbound Lead, Outbound Leads in both Seattle and Munich, and specialized roles in device flashing and customer returns.

You will need to develop strong deputies in each location to ensure operational continuity during non-overlapping business hours, while fostering a cohesive team culture that transcends geographic boundaries.

The role carries significant stakeholder management responsibilities. You will interface regularly with product teams across Alexa, Fire TV, Ring/Blink, Tablet, E-reader, Leo, V-Care, and Smart Home — each with distinct working styles, escalation tendencies, and volume profiles. Beta program coordination is the most complex and escalation-prone workstream, requiring careful negotiation between product team timelines and DMT operational capacity. Allocations represent the highest throughput function, and managing competing priorities across product lines during peak season (typically April through September) demands sophisticated prioritization skills and the confidence to push back when necessary.

Operational reporting is a core element of this role. You will own the Weekly Business Review (W ) cadence, ensuring timely and accurate reporting of operational metrics every Wednesday. You will also maintain a regular weekly reporting cadence with senior leadership. The ability to synthesize complex operational data into clear, actionable narratives for director-level and VP-level audiences is essential.

This role also includes ownership of several high-priority strategic initiatives. You will drive the DBS (Device Build System) integration — a platform dependency that underpins three of the team’s annual goals: increasing operations capacity, increasing PM capacity through global functional consolidation, and improving quality by reducing defects per thousand opportunities (DPTO). You will also oversee a VP-directed initiative to reduce PVT device ordering volumes and champion the KFlex integration pilot to modernize the team’s tooling and workflow automation.

Perhaps most critically, this role requires a people-first leader who can build team morale. The team is currently under significant workload pressure, and team members have historically struggled to set…