Associate Director of Delivery | Telecom Portfolio | Technical Services

IG Consulting is the professional services division of Insight Global. We are innovative problem solvers who deliver value through talent and technology. Our people-first culture is built on collaboration, growth, and a commitment to helping our clients solve complex business challenges. With access to talent in over 50 countries and global delivery capabilities, we provide world-class technical and talent solutions to Fortune 500 organizations.

The Associate Director of Delivery is responsible for leading a portfolio of technical professional services programs within the telecom domain: ensuring delivery excellence, developing delivery teams, driving customer satisfaction, and supporting business growth. This role partners closely with Delivery Directors, Strategic Account Leaders, Account Managers, Sales, and customer stakeholders to execute strategic initiatives and achieve client outcomes.

• Lead day-to-day delivery execution and portfolio health across a portfolio of programs while ensuring alignment to client objectives, contractual commitments, and delivery expectations.
• Execute established delivery standards, governance processes, and best practices across engagements while identifying opportunities for continuous improvement.
• Partner with leadership to translate strategic objectives into execution plans, milestones, and measurable outcomes.
• Drive consistency in delivery while adapting approaches to meet customer and program-specific needs.
• Lead, mentor, and develop Project Managers, Technical Project Leads, Project Coordinators, and delivery team members across assigned accounts.
• Create a culture of accountability, continuous improvement, and professional growth.
• Identify capability gaps and partner with leadership to support hiring, onboarding, and training initiatives.
• Foster a collaborative, high-performing delivery organization.

• Act as a primary escalation point for delivery issues while driving customer satisfaction and partnering with senior leadership on complex client situations.
• Partner with Sales, Account Management, and Executive Leadership during pre-sales, solution design, and delivery transitions.
• Support executive-level communications, business reviews, risk discussions, and value realization conversations with clients and internal stakeholders.
• Support customer retention, growth opportunities, and long-term account success through strong delivery performance and trusted client relationships.
• Build and maintain trusted relationships with customer stakeholders, ensuring alignment, transparency, and long-term partnership success.
• Manage portfolio financial performance, including revenue forecasting, utilization, resource planning, profitability, delivery margin targets, and billing predictability.
• Ensure programs are delivered within scope, budget, and timeline expectations.
• Drive effective resource planning and demand management.
• Collaborate with Sales and Solutions teams on scope management, change orders, and commercial risk mitigation.

• Implement governance frameworks covering status reporting, issue management, and risk escalation.
• Proactively identify and mitigate delivery, operational, and client risks.
• Drive disciplined change management and scope control processes.
• Ensure compliance with contractual obligations, internal policies, and regulatory requirements.

• Continuously improve delivery methodologies, tools, and best practices.
• Utilize KPIs and performance metrics to drive operational improvements and delivery quality.
• Support efficiency, scalability, and standardization initiatives across the portfolio.

• 7+ years of experience in program management, operations leadership, engineering, consulting, or related delivery environments.
• Experience leading complex delivery programs
• Proven success managing a portfolio of programs and delivering measurable business outcomes.
• Strong understanding of project management, program management, and professional services delivery.
• Experience leveraging KPIs, delivery metrics, and operational reporting to drive performance and customer outcomes.

• 10+ years of experience in leading complex technical programs.
• Experience in client-facing roles managing program delivery and stakeholder relationships.
• Proven track record of managing teams of 5-30 members.
• Program governance, milestone-based delivery, acceptance…