Director of Operations

Bold Reuse is a full-service reuse platform that eliminates single-use waste. We have already kept more than 10 million packaging items out of landfill. We serve stadiums, campuses, arenas, and large events, and we are now scaling our operations footprint to new markets across the US.

The Director of Operations owns every operational outcome at Bold Reuse: sanitation, logistics, inventory, quality, safety, and operating cost, in every market we serve. You will build and run the wash hubs that wash, sort, inspect, and recirculate millions of reusable items, and you will stand up new facilities fast without sacrificing quality or unit economics.

This is a hands-on, in-person role based at a Bold Reuse operations facility in Seattle, WA or Portland, OR, with occasional travel to our other markets. You report to the CEO and lead the managers who run our wash hubs.

We are looking for someone who treats every process as improvable: fewer touches per item, lower cost per unit, higher throughput, and zero quality escapes. When something goes wrong in operations, you own the fix, the root cause, and the system that prevents it from happening again.

Our main product is our service. Stadiums, arenas, and event operators stake their guest experience, their sustainability commitments, and their brand on our service working every time. A late delivery, a short count, or a cleanliness issue is not an internal problem; it is a failure our client feels in front of tens of thousands of fans. This leader must make decisions with that client impact in front of mind, every day and at every site.

• Own the full operating P&L for sanitation and logistics across all markets, including labor, consumables, equipment, and facilities.
• Own operational KPIs and report on them weekly: throughput, cost per item, touches per item, on-time and in-full delivery, client service-level adherence, client satisfaction, quality escapes, and safety incidents.
• Be the single accountable owner for operational problems. Lead root-cause analysis and put permanent corrective actions in place, not workarounds.
• Own service delivery for clients, including readiness, staffing, and post-event recovery.

• Treat client outcomes as the ultimate measure of operational performance. Our clients succeed only when our operations run flawlessly.
• Understand each major client’s operating model, event calendar, and sustainability goals, and design service to support them.
• Define and meet service-level commitments for every account: delivery windows, inventory availability, cleanliness, and recovery rates.
• Partner closely with Customer Success and Sales on onboarding, event readiness, and account reviews, so operational capability and client promises stay aligned.
• Weigh client impact in every operational decision, from staffing and scheduling to process changes and cost reductions.
• When service falls short, own the client communication alongside Customer Success, deliver the fix fast, and follow up with a clear corrective plan.

• Plan, launch, and ramp new wash and logistics facilities in new markets, from site selection and layout through equipment install, hiring, training, and steady-state operation.
• Build a repeatable market-launch playbook so each new plant reaches target throughput and cost faster than the last.
• Run capacity planning across markets so that equipment, labor, and inventory stay ahead of contracted demand.
• Make build, buy, and partner decisions on equipment and facilities, with clear ROI cases.

• Map every process from pickup to recirculation…