Fulfillment Planner - Supply Chain

Position: Fulfillment Planner 2 - Supply Chain
Job Description Nordstrom is committed to being the leader in Omnichannel retailing. We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers Feel Good and Look Their Best. The Fulfillment Planner is a critical member of the Operations Planning team, building and running the monthly and weekly plans for two connected parts of the JWN fulfillment network:
Nordstrom and Rack Store Fulfillment (SFF) volumes and total package volumes for Final Mile. Reporting to the Fulfillment Planning Manager, who owns the end-to-end fulfillment plan, this role is hands-on-keyboard for both plans: setting Store Fulfillment volumes at the store/day level to inform store labor planning, and building the total package plan that translates fulfillment volumes into the package volumes and transportation grains used to plan Final Mile capacity.

The core responsibilities of this role will include:
1. Store Fulfillment (SFF) volume planning, 2. Total package planning for Final Mile, 3. Ad-hoc fulfillment and package analysis, and 4. Building repeatable, AI-enabled planning workflows. Close partnership with Store Fulfillment Operations, Store Ops Finance, and Store Workforce Management is critical for setting, improving, and operationalizing the SFF plan. Store Ops Finance and Store Workforce Management are key stakeholders, as the plan informs store labor budgets and the labor schedules built from them.

On the Final Mile side, this role partners with Final Mile Transportation to make sure the package plan is reflected in transportation and carrier capacity plans. This role will require strong data analytics skills, fluency with AI and agentic tooling applied to planning work, a pragmatic attitude, and comfort in driving decisions. With store-level planning routines now established, the Fulfillment Planner is expected to mature them, extend them to total package planning, and use AI tooling to automate recurring planning and reporting steps, with the judgment to validate output.

The Fulfillment Planner is expected to balance on-going planning activities with one-off analysis and recommendations to support operational decisions. Strong verbal and written communication skills are essential. This role will require directly driving analysis as well as shaping the efforts of partner teams (e.g., Product, Data Science, Inventory, Transportation) to achieve impactful business outcomes. The ideal candidate for this role has prior experience in Demand, Fulfillment, Store Labor, Transportation, or Package Planning in the Retail industry, exposure to the implementation of new planning platforms, and hands-on experience using AI tools to automate analytical work.

A day in the life… Analyze prior week/day SFF and package plan variance to identify root causes and determine planning actions Meet with stakeholders to understand business levers (e.g., Sales trends, store fulfillment thresholds, Store Closures, carrier capacity and service changes) Set store/day SFF volumes that inform store labor plans, aligning with Store Ops Finance and Store Workforce Management Build the total package plan, translating fulfillment volumes into the package volumes and transportation grains that inform Final Mile capacity plans Run the weekly SFF and total package plan updates that feed the Fulfillment Planning Manager's end-to-end fulfillment plan Adjust and improve models to inform planning assumptions and variance analysis Use AI and agentic tooling (e.g., Claude Code) to build and run repeatable planning and reporting workflows, validating output before it informs the plan Provide user requirements and feedback to Product Management partners Support weekly business rhythms for Operations executive leadership Execute ad-hoc analysis using Excel, SQL, and AI to resolve planning risks or shape immediate decisions Support the creation of key deliverables (Weekly, Monthly, Quarterly Business Reviews) Establish and execute against quarterly priorities to drive improved planning outcomes, including manual effort reduced through automation You own this if you have… 5+ years of planning or analytics experience Advanced Excel and basic to intermediate SQL skills to support daily planning activities Demonstrated use of AI tooling to accelerate analytical and planning work, with the judgment to validate its output Ability to manage disparate priorities and coordinate…