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Senior US Immigration Escalations Lead

Job in Seattle, King County, Washington, 98127, USA
Listing for: Amazon Inc.
Full Time position Listed on 2026-11-15
Job specializations:
Salary/Wage Range or Industry Benchmark: 138000 - 187000 USD Yearly USD 138000.00 187000.00 YEAR

Job Description & How to Apply Below

Amazon Immigration in Seattle seeks a strategic and results-oriented US Sr. Customer Advocacy Manager to lead the team that owns end-to-end escalations across Amazon’s US business.

This is a people-management role with direct reports, operating at the intersection of complex case management, program strategy, and service excellence. You will architect a scalable escalations framework, drive CSAT improvements, and serve as a senior escalation authority in a dynamic regulatory environment.

Join us at Amazon Inc. as our next Senior US Immigration Escalations Lead in Seattle, WA, United States.

The position is based in Seattle, WA, United States.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 138..

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Position Requirements

10+ Years work experience
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