Sr. Principal Engineer - Customer Identity - Hybrid - Seattle

A Sr. Principal Engineer at Nordstrom serves as a strategic technical consultant across the entire organization, influencing enterprise-wide architecture and engineering practices. This role influences design trade-off decisions company-wide, solves complex endemic problems, identifies industry trends for implementation, and ensures all engineering solutions are exemplary in terms of robustness, stability, scalability, and cost-effectiveness. The Sr. Principal Engineer represents the highest level of technical individual contributor in their organization, who shapes Nordstrom's technology landscape while maintaining a holistic "One Nordstrom" perspective.

We are seeking an experienced Sr. Principal Engineer to oversee the maturation of our customer identity ecosystem and establish a cohesive view of customers across all touchpoints of the customer lifecycle. In this pivotal leadership role, you will develop technical approaches that enable seamless customer experiences from anonymous browsing to loyal account holders, designing scalable architectures that connect our digital and physical channels while maintaining the highest standards of security, privacy, and personalization.

As a technical visionary in identity management, you will design frameworks that balance the need for rich customer profiles with privacy standards and regulations, incorporating both declared customer data and inferred characteristics.
15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale

Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies Experience balancing security requirements with frictionless customer experiences across multiple technology domains Familiarity with regulatory frameworks governing customer data and privacy Demonstrated ability to translate complex business requirements into technical solutions with measurable outcomes Domain knowledge in retail, e-commerce, or customer experience applications spanning identity resolution, progressive profiling, and personalization
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