Head of Forward Engineering

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

Scam and spoofed calls are one of the largest fraud problems in the world, and the place to stop them is inside the network. Hiya's Voice Intelligence Platform serves more than 500 million people in over 40 countries through mobile operators, device makers, and enterprises, deciding in real time which calls to flag, which to block, and which to deliver with a name and a reason attached.

Every operator, device maker, and partner that adopts Hiya extends that to everyone they serve, and the engineers who make those adoptions happen are the ones you will lead.

Forward Engineering connects Hiya to the operators, device makers, enterprises, and partners who place and deliver calls. Solutions architects work with a customer from the first technical conversation, showing how Hiya fits and what it will take to launch. Forward deployed engineers integrate, launch, run, and grow each deployment. Our distribution platform gives them the gateways, SDKs, and tooling to bring on new customers quickly and consistently, adapting only where a customer's network requires it.

We opened twelve new operator integrations last year; the aim is to do that at a scale and pace we have not reached before.

This is a founding leadership role, reporting to the CTO. You will inherit strong engineers in the United States and Europe, decide how the department is organized, and build it out as Hiya grows in North America, Europe, and Asia. The work comes down to understanding what each customer needs, getting them live quickly, and keeping their service reliable as we scale.

• Lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific, and hire the people each market needs

• Own the distribution platform: hosted gateways for our APIs, SDKs for partner and device maker distribution, and the tooling that lets a forward deployed engineer adapt Hiya to a customer's network without forking the product

• Own the reliability and cost to serve of every live integration, and set the on-call and incident model that keeps them running

• Work with Product Engineering on a clear agreement for what Forward Engineering adapts for a customer and how customer needs reach the product roadmap

• Partner with Sales and Customer Success leadership across the full deal lifecycle, from technical pre-sales and solution design through launch, retention, and expansion, and share accountability for those outcomes

• Bring what customers and partners need back to the roadmap as patterns rather than one-off requests

• Hire, coach, and develop managers and senior engineers, and hold the bar on quality and customer trust across every region

• Set the department’s strategy and run its operating plan, including headcount, budget, and the metrics you report to the leadership team

• This is a hybrid role with…