SVP Client Services

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Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media and strategy capabilities.

Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing and Total Commerce. Celebrated by AdAge as Data and Insights Agency of the Year, the U.S. Campaign’s Brand Experience Agency of the Year, Media Network of the Year and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries.

The Digitas culture is made up of fearless, inventive and generous Unicorns of all kinds.

SVP, Client Partner is responsible for leading and supporting single or multiple teams and clients within the agency. The role involves developing strategies to maintain high levels of client satisfaction, establishing and nurturing client relationships, and ensuring that services meet client expectations. Additionally, they foster cross‑functional collaboration and play a critical role in shaping the overall business strategy in alignment with client needs and market trends.

• Oversee a major, multi‑faceted account portfolio, managing team deliverables and ensuring flawless execution across all work streams.
• Lead revenue generation, typically $25M+ in revenue, for teams ranging from 30‑50 people with multiple client stakeholders.
• Develop and implement strategies to ensure high client satisfaction and collaborate with other departments to ensure a unified approach to client experience.
• Establish and maintain strong relationships with key clients.
• Lead multi‑track digital content and e‑commerce engagements, understanding the interplay between channels and driving impact on client results.
• Leverage knowledge of Retail Media and Digital Shelf best practices to make recommendations that drive innovation and client business impact.
• Lead cross‑capability teams responsible for customer engagement, messaging strategy, creative development, and execution of communications across multiple owned digital and social channels.
• Work with cross‑disciplinary teams and agency partners to drive integration of brand and national media with other channels.
• Maintain awareness of SOW and project proposal documents, account planning process, MSA, pricing information (estimates, change orders, new scopes).
• Lead strategy for internal and client Q  activities, looking for opportunities to cross‑sell and drive organic growth with clients.
• Partner with delivery team to closely manage client business health (margin, etc.).
• Collaborate with internal marketing leads to create an annual content calendar for thought leadership, white papers, public speaking and town‑hall events on relevant Client Service topics.

• 15+ years of experience driving growth for clients through digital marketing capabilities in an agency.
• Proven success managing large‑scale accounts and budgets.
• Strong experience with retail media, ideally working with Amazon or teams buying within Amazon.
• Understanding of an omni‑channel marketing ecosystem and customer‑led marketing strategies.
• Experience leading development of social and digital campaigns and integrating them with other channels.
• Self‑directed problem solver with excellent conflict resolution and communication skills.
• Proven ability to build and nurture client relationships.
• Experience leading complex projects and large teams.
• Ability to lead a client account portfolio of $25M+.
• Proven experience growing client accounts and agency revenue.

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an…