Shop - Business Communications Manager

Tik Tok Shop - Business Communications Manager

Responsibilities

• Collaborate with global e‑commerce business teams and media corporate functional teams to understand business communication needs.
• Act as a bridge between business teams and the PR function, translating business needs into clear, actionable PR requests.
• Ensure communication efforts are closely aligned with business priorities and deliver measurable impact for key initiatives.
• Serve as the gatekeeper for reviewing all external‑facing business communication materials, identifying and flagging materials that require additional review from Communication teams to ensure alignment with communication principles.
• Support the development of business narratives at both category and platform levels to shape Tik Tok Shop’s brand positioning.
• Maintain the data repository and review process for externally shared business data requests, ensuring accuracy and consistency.
• Manage a centralized “Success Stories Hub” to showcase high‑quality Tik Tok Shop success cases for media, partners, and other stakeholders.
• Identify communication review process gaps and design effective workflows to address them.
• Develop and deliver training programs to improve team awareness, understanding, and adoption of communication processes and best practices.

Qualifications

• Minimum:
  Bachelor’s degree in Communications, Marketing, or related field with 4+ years of experience in communications or PR, ideally in e‑commerce or tech.
• Proven ability to translate business needs into impactful communication strategies and manage brand narratives across platforms.
• Strong content review and editing skills, ensuring alignment with global brand and communication standards.
• Preferred:
  Experience in process development, identifying gaps, and delivering training to enhance team communication practices.
• Excellent stakeholder management and collaboration skills, with the ability to liaise effectively between business and communication teams.

About Tik Tok

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of Tik Tok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy – a mission we work towards every day.

Diversity & Inclusion

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and strive to create an environment that reflects the many communities we reach.

Tik Tok Accommodation

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Job Information

• Compensation:
  The base salary range for this position in the selected city is $111,467 - $200,556 annually.
• Benefits:
  Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
• Legal:
  The company reserves the right to modify or change these benefits programs at any time, with or without notice.
• Location specific:
  For Los Angeles County (unincorporated) candidates, qualification criteria regarding criminal history are provided in compliance with local laws.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Marketing, Public Relations, and Writing/Editing

Industries

Technology, Information and Internet