Digital Content and Marketing Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement This position has an end date of June 30, 2027. IRC Background:
The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. IRC opened an office in Seattle in 1976 and provides a continuum of services including intensive case management, employment and economic empowerment services, immigration assistance, health and wellness programming, and education support to refugee and immigrant families in Washington State.

IRC Seattle is committed to providing trauma-informed, equitable, and accessible services and maintaining and evolving a diverse, inclusive, and supportive workplace.

Job Overview: IRC is seeking a Digital Content & Marketing Coordinator under the direct supervision of the Information and Referral Service Manager and will support the Washington Immigrant Information Center (). The Digital Content & Marketing Coordinator will be responsible for development, management, and dissemination of quality, verified, and relevant client-facing information. They will manage the social media strategy and dissemination of content on the Washington Immigrant Information Center’s Facebook and Instagram pages.

The position is integral within the team and will work closely with Specialists in publishing content through digital and other diverse channels based on need and responding to clients’ information needs.

• Ensure content is accurate, complete, easy to understand and engaging
• Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team
• Define, implement, and monitor digital advertising campaigns – both paid and organic
• Publish relevant and appropriate content on the Washington Immigrant Information Center digital platforms
• Monitor traffic and other feedback emanating from Washington Immigrant Information Center platform
• Contribute to the communication strategy in collaboration with the Information & Referral Services Manager
• Use the translation-management software and other tools to prepare content for publication
• Continuously ensure that the editorial content is up to date
• Review and track metrics to adapt messaging and resources, based on the engagement of users and the feedback provided by those who visit our website and social media sites
• Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy
• Work with Information Technology team to resolve technical issues across platforms
• Contribute to drafting reports on Washington Immigrant Information Center content
• Coordinate with Digital Content Creator to develop social media posts, captions, graphics, and overall dissemination schedule
• Manage article workflow, including drafting initial copy, coordinating with legal team as needed, working with external translation vendor, and organizing translations on Box and in

Staff Support § Provide technical guidance for clear and accessible information provision to Specialists Manage content calendar in

Other Internal and/or external contacts:  team (Manager, Specialists), IRC Asylum & Protection Technical Unit, WAMASSP, other IRC WA teams, State Agencies and local stakeholders

The ideal Digital Content & Marketing Coordinator is extremely…