Marketing & Patron Engagement Coordinator Part-time Hybrid — Seattle & Olympia

Marketing & Patron Engagement Coordinator

• Status: Part-time, hourly, non-exempt employee
• Location: Hybrid, with required in-person work in Seattle and Olympia
• Reports to: Executive Director
• Works closely with: Artistic Director
• Compensation: $24–$30 per hour, depending on experience
• Schedule: Approximately 8–10 hours per week during administrative weeks and 18–20 hours during concert weeks, including scheduled evenings and weekends
• Anticipated start date: September 2026

Emerald City Music is a nonprofit chamber music presenter serving audiences primarily in Seattle and Olympia. Known for adventurous programming, exceptional artists, and an informal concert experience, ECM creates opportunities for audiences to experience chamber music in engaging and unexpected ways.

The Marketing and Patron Engagement Coordinator is responsible for the day-to-day execution of Emerald City Music's email marketing, social media, digital advertising, grassroots promotion, and patron communications. The coordinator also supports front-of-house operations and produces timely content during concert weeks. Reporting to the Executive Director and collaborating closely with the Artistic Director, this position helps translate ECM's artistic programming into clear, welcoming, and compelling communications.

The ideal candidate is an excellent writer and highly organized colleague who enjoys moving between digital marketing, creative content production, patron service, and live-event support.

• Marketing campaigns are completed accurately and on schedule.
• ECM's content communicates its programming effectively and reaches current and prospective audiences.
• Patrons receive timely information and a welcoming concert experience.

The percentages below reflect the approximate distribution of responsibilities over the course of a season. The balance will vary during concert and administrative weeks.

• Collaborate with the Executive Director and Artistic Director on social media strategy and the editorial calendar.
• Draft social media copy and create or adapt simple graphics, videos, and other visual content for organic and paid social media.
• Schedule and publish approved content across ECM's social media platforms.
• Build and place approved paid campaigns, and track performance.
• Produce timely content during concert weeks, including coverage of rehearsals, performances, artists, behind-the-scenes activity, and patron experiences.
• Monitor comments and messages and respond to routine inquiries or direct them to the appropriate staff member.

• Collaborate with the Executive Director and Artistic Director on email strategy, messaging, and scheduling.
• Draft, build, proofread, and schedule approved promotional emails, approximately 2–3 per month.
• Create and send pre-concert informational emails to ticket holders for each program.
• Review basic performance measures, including opens, clicks, and ticket-purchase activity.

• Attend scheduled ECM events in Seattle and Olympia as assigned.
• Assist with front-of-house setup and teardown.
• Manage or support the Seattle box office and patron check-in before performances.
• Respond to routine ticketing and event questions and refer more complex issues to the Executive Director.
• Help provide an organized, accessible, and welcoming experience for patrons, artists, volunteers, and community partners.

• Maintain an integrated marketing calendar covering email, organic social media, paid advertising, event listings, print…