TikTok Shop Senior Account Specialist

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity

We are looking for a proactive and ambitious Sr. Account Specialist to join our ecommerce agency and support Tik Tok Shop sellers. This role is ideal for someone with a background in ecommerce and/or social commerce, who has demonstrated ownership over business operations or cross-functional projects. You’ll play a critical role in helping our sellers thrive in the fast-evolving and dynamic Tik Tok Shop environment.

What You Will Do

Catalog, Item, and Product Strategy & Operations

• Assist with go-to-market strategies and assortment planning, including hero product selection and new item setup.
• Help execute pricing and promotions strategies, collaborating with sellers and Tik Tok teams.
• Support product optimization efforts, such as improving product images, copy, and catalog content.
• Perform regular catalog maintenance to ensure retail-readiness and shop health.

Creator & Affiliate Management

• Coordinate with creators and affiliates, assisting in selection and ensuring alignment with brand goals.
• Help execute campaigns by sharing creative briefs, tracking performance, and identifying opportunities to boost organic content through paid media.
• Provide insights on conversion-driving content and support affiliate reporting processes.

Paid Media Support

• Work with team members to develop paid media strategies, learning to manage budgets and optimize campaigns across Tik Tok Ads Manager.
• Support campaign execution, monitoring performance against KPIs and recommending adjustments to improve results.
• Assist in compiling sales reports, tracking key metrics such as GMV, AOV, and campaign performance.
• Help analyze performance trends and contribute to recommendations for sellers and internal teams.

Who You Are

• Ecommerce-Savvy:
  You have experience in ecommerce or social commerce, with a solid understanding of retail operations and platforms like Tik Tok Shop.
• Self-Starter:
  You thrive in a dynamic, fast-paced environment and aren’t afraid to take initiative and own projects.
• Analytical & Insightful:
  You can work with data, identify patterns, and turn insights into actionable recommendations.
• Creative & Detail-Oriented:
  You care about optimizing product listings and campaign content to drive engagement and sales.
• Collaborative Team Player:
  You’re comfortable navigating cross-functional relationships with clients, creators, affiliates, and internal teams.
• PST
  
  Hours:
  
  Ideally based in Seattle. West Coast hours in addition to working some evenings with our China team.

Salary Range

$75,000 - $80,000 USD

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week.
• Flexible vacation time.
• Great learning and development opportunities.
• Benefits that help you live your best life.
• Parental leave and benefits.
• Volunteering opportunities.

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet…