Lead Disaster Case Manager

DEPARTMENT

Disaster Services

Lead Disaster Case Manager

Disaster Services Director/ Program Manager

FULL-TIME, NON-EXEMPT

The status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Lead Disaster Case Manager provides advanced case management services to disaster survivors while offering leadership, guidance, and support to the Disaster Case Management team. This position ensures consistent, high quality service delivery, oversees complex cases, assists with training and mentoring staff, and serves as a key liaison between case managers, community partners, WA EMD, and the Disaster Services Director.

• Bachelor's degree or at least three years of relevant case management experience in the social services field.
• Previous disaster experience a plus.
• Preferably will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

• Bilingual Spanish/English preferred
• Strong leadership, coaching, and teambuilding skills
• Advanced knowledge of social service delivery systems and county/state/federal resources
• Excellent organizational, time management, and communication abilities
• Ability to work independently and collaboratively
• High attention to detail and accuracy in documentation
• Self-motivated and able to work effectively and efficiently with a minimum of supervision
• Flexible
• Team player
• Excellent telephone skills
• Ability to manage complex cases and support staff with challenging situations
• Strong problem solving skills and the ability to make sound decisions under pressure.
• Ability to work in a fast-paced environment and maintain poise under pressure
• Customer service mindset
• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public
• Must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population
• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration
• Must have a working knowledge of budgeting and general knowledge of business protocols
• Must have a valid driver's license and ability to pass TSA MVR check and in-house driving test
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Ability and willingness to keep information confidential

• Proficiency in Microsoft Office (Word, Excel) and database systems
• Microsoft Access, PowerPoint, and Publisher, helpful
• Demonstrated experience working with email software required.
• Working knowledge of integrated database applications and ability to use new software programs with basic training

• Provides leadership, guidance, and support to Disaster Case Managers, ensuring consistent and effective service delivery.
• Conducts case consultations, reviews case files, and assists staff with complex or high-need cases.
• Supports the Disaster Services Director in coordinating case management operations and workflow.
• Assists with onboarding, training, and mentoring new case management staff.
• Conducts needs assessments and provides resources and referrals for assigned cases, including high-complexity or escalated cases.
• Ensures compliance with program standards, documentation requirements, and funding guidelines.
• Monitors case progress and outcomes, ensuring timely and accurate data entry.
• Serves as a liaison to internal programs, external agencies, Long Term Recovery Groups, and community partners.
• Provides crisis intervention and resource navigation for individuals and families affected by disaster.
• Assists clients in accessing public and private benefits and coordinates referrals to appropriate services.
• Represents The Salvation Army at meetings, trainings, and community events.
• Supports quality assurance efforts and contributes to program improvement initiatives.
• Performs other duties as assigned by the Disaster Services Director.
• Conducts thorough needs assessment and develops a recovery plan to address identified disaster related unmet needs.
• Providing relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan
• Develops a relationship with client families so as to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency;
• Assists the survivor to determine the best course of action for both short and long term recovery.
• Develops implements and monitors recovery plans with disaster survivors and their families to return at a minimum to…