Volunteer Program Manager

Company Overview

Lit‑acy Source partners with adults working to gain skills and education to create new opportunities for themselves, their families, and the community. As a non‑profit community learning center, we work towards an inclusive and equitable society, providing education and opportunities for all adults. We offer free basic skills classes and one‑on‑one tutoring at our Learning Center in Lake City and additional locations throughout Seattle.

Our students range from 18 to 90 years, speak 50 languages, and represent 75 nations. 98% of our students are low‑income and 88% are immigrants or refugees. All of our students share one common element – the desire to learn and achieve their goals.

• Lifelong Learning
  :
  We believe that all adults can learn and grow.
• Equity
  :
  We create equal access to education because systemic injustices and oppression lead to unequal opportunities and barriers to participation.
• Inclusion
  :
  We foster an inclusive and multicultural space in which all cultures, traditions, social identities, and ways of knowing are respected and welcomed.
• Collaboration
  :
  We seek out the knowledge and experience of our community and work with others on shared goals.
• Integrity
  :
  We are honest and accountable to each other and our community.
• Celebration
  :
  We believe learning is fun and empowering and deserves to be celebrated alongside the community we’re building together.

Manage, coordinate, and maintain a comprehensive volunteer management program, orchestrating a community of 200+ volunteers who provide crucial support to Literacy Source services. Provide direction and coordination of all volunteer functions, including outreach, recruitment, training, ongoing tracking, and maintenance of both on‑site and off‑site volunteers. Coordinate and supervise WSC Ameri Corps and VISTA programs and members.

Work across Literacy Source staff and community to create an ongoing welcoming rapport with volunteers, ensuring they feel supported and valued. Support the Literacy Source mission, values, and strategic plan, including efforts toward becoming an anti‑racist, multicultural organization.

• Volunteer Outreach & Recruitment
  • Conduct bi‑monthly New Volunteer Orientations (NVO) online.
  • Coordinate participation in volunteer recruitment events and opportunities.
  • Publicize opportunities for volunteers, including updating information on online sites and coordinating posting of flyers in communities.
  • Work with the Communications Manager to facilitate distribution of information relevant to volunteers, including a monthly online volunteer newsletter.
  • Work with Website Development to maintain information on the volunteer site and events page.
  • Respond to all volunteer enquiries, screen and interview potential volunteers.
  • Coordinate recruitment and placement opportunities with Seattle Public Library Conversation Class Manager.
  • Assist Co‑E.D. and Directors with board and committee member recruitment and outreach.
• Supervision, Training & Support
  • Coordinate volunteer trainings, develop an annual training plan, and update online training resources.
  • Provide administrative support for local online and in‑person trainings.
  • Provide site supervision and overall support to Ameri Corps Service and VISTA members.
  • Give job‑specific guidance and support to all members as their work plan relates to volunteer recruitment, development, and support.
  • Provide volunteer support to Seattle Public Library Conversation Class Manager.
  • Coordinate volunteer resources and relevant content updates for the instructional Google Drive.
  • Work with Instructional Advisors to match tutors to students and instructors to classes.
• Volunteer Appreciation
  • Plan and organize volunteer recognition events, including twice‑yearly Literacy Source celebrations and during annual National Volunteer Week.
  • Spotlight a volunteer bi‑monthly as a feature in the general e‑Newsletter.
  • Work with off‑site Seattle Public Library Conversation Class Manager to recognize and support off‑site volunteers.
  • Develop an ongoing friendly and supportive environment where volunteers feel welcomed, included, and able to participate.
• Advocacy/Leadersh…