Program Director

The Program Director is responsible for the overall leadership, operation, and development of HERO House Seattle in alignment with the mission of HERO House NW and the Standards for Clubhouse Model of Psychiatric Rehabilitation established by Clubhouse International.

The duties listed below describe the primary responsibilities of the position but are not intended to be a comprehensive or exhaustive list of all duties, responsibilities, or activities required of the position. Responsibilities may change or additional duties may be assigned based on organizational and program needs.

• Uphold and advance the mission, goals, objectives, values, and policies of HERO House Seattle and HERO House NW.
• Provide leadership and direction for the daily operation of the Clubhouse consistent with Clubhouse International Standards.
• Develop, implement, and maintain operational procedures that support effective Clubhouse programming.
• Maintain current knowledge of and ensure compliance with HERO House NW organizational policies and procedures.
• Promote a Clubhouse culture centered on meaningful relationships, member participation, recovery, choice, hope, opportunity, and community.
• Ensure Clubhouse operations actively reflect the Standards for Clubhouse Model of Psychiatric Rehabilitation.
• Work collaboratively with the CEO, CPO, staff, members, community partners, and other stakeholders to strengthen and develop the Clubhouse.
• Identify opportunities for program improvement, growth, member engagement, and community partnerships.
• Participate in meetings, trainings, conferences, and professional development activities as appropriate.
• Represent HERO House Seattle with community partners and local, state, national, and Clubhouse-related organizations.

• Hire, onboard, train, supervise, evaluate, develop, and, when necessary, discipline or terminate Program Generalists in accordance with HERO House NW policies.
• Provide staff with clear expectations, regular feedback, coaching, and opportunities for professional development.
• Ensure Program Generalists effectively support members in the Work-Ordered Day, employment, education, outreach, housing, community support, advocacy, social/recreational opportunities, and other Clubhouse services.
• Foster a collaborative staff culture that encourages initiative, accountability, adaptability, teamwork, and meaningful member participation.
• Ensure staff understand and consistently implement Clubhouse International Standards and HERO House NW policies and procedures.

• Work side by side with members and staff throughout the Clubhouse Work-Ordered Day, including participation in assigned units such as Hospitality/Kitchen and Business/Clerical.
• Maintain the Clubhouse's primary responsibility of helping members experience being needed, valued, and meaningfully involved in the work and community of the Clubhouse.
• Actively build productive partnerships with members and encourage participation, leadership, and ownership of Clubhouse activities.
• Facilitate tasks and projects in ways that maximize members' skills, talents, interests, engagement, and leadership.
• Provide positive, supportive relationships that promote hope, choice, wellness, recovery, self-determination, and personal growth.
• Support programming related to employment, education, housing, outreach, advocacy, social and recreational opportunities, and other member-identified goals.
• Train, job coach, and support members at employment sites, including Transitional and Supported Employment placements.
• Provide education and resources that support illness self-management, self-advocacy, self-determination, wellness, and shared healthcare decision-making.
• Help members identify and connect with community-based services and supports, including primary care, behavioral health services, substance use treatment, housing, financial benefits, transportation, and other resources.
• Provide or model effective advocacy to help members access needed services and supports.
• Assist members in identifying, maintaining, or reconnecting with family, friends, and other natural supports when desired by the member.
• Provide or coordinate transportation to employment, appointments, Clubhouse activities, social events, conferences, and other activities when appropriate.

• Provide regular reports and updates to the CEO and CPO to support organizational…