Bilingual QA Specialist: Elevate Call Center Quality
Listed on 2026-10-03
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Quality Assurance - QA/QC
ICF is seeking a bilingual QA Specialist to monitor interviewing staff, coach performance, ensure accuracy in CATI data, and support project teams across performance-based contracts. You will work with the QA Supervisor and clients to maintain high-quality service while handling live monitoring and client sessions as needed.
You will conduct a minimum of 12 monitoring sessions, coach a minimum of 12 sessions, and ensure all coaching is completed within three days.
For the Bilingual QA Specialist:
Elevate Call Center Quality position at ICF Olson, we are reviewing applications now.
Learn more about the Bilingual QA Specialist:
Elevate Call Center Quality role in the description above.
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