Quality Program Manager — AI-Driven Customer Support
Listed on 2026-10-07
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Quality Assurance - QA/QC
AI Business & Operations
Amazon’s eero division seeks a Quality Program Manager to lead quality initiatives within the customer support organization in Seattle. You will set QA standards, oversee reviews across internal teams and vendor partners, and translate findings into actionable improvements using data and AI tools.
You will collaborate with Learning & Development, calibrate reviews, monitor trends, and report program health to senior leadership while exploring scalable automation to enhance customer experiences.
This posting is for the Quality Program Manager — AI-Driven Customer Support role at Amazon, based in Seattle, WA, United States.
The Quality Program Manager — AI-Driven Customer Support role at Amazon is now open for applications in Seattle, WA, United States.
Join us at Amazon as our next Quality Program Manager — AI-Driven Customer Support in Seattle, WA, United States.
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