Multi-Site Leasing Consultant

Multi-Site Leasing Consultant

Join to apply for the Multi-Site Leasing Consultant role at Thrive Communities.

Salary: $24 per hour

Schedule:

Full-time;
Saturday-Wednesday 9 am - 6 pm

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Housing Discount may be available;
  Delete if not applicable
• Employer matched 401k retirement plan
• Bonus Potential
• Leasing & Renewal Commission eligible
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Company-wide parties and events

• Marketing/Leasing
  • Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
  • Inspects models and market-ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
  • Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
  • Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
  • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
  • Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
  • Maintains a lease closing ratio at a level appropriate for the property and submarket.
  • Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
  • Posts regularly on online advertising sites such as Craigslist and We blisters as instructed.
  • Sets out A-Boards and balloons at property entrances daily.
• Administrative
  • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
  • Types miscellaneous resident communication as needed.
  • Completes all lease paperwork including related addenda and accepts rents and deposits.
  • Completes Guest Card information form on all prospects, sends thank‑you notes and performs follow‑up.
  • Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move‑outs and vacancies.
  • Inventories office supplies on periodic basis. Reports needs to Community Manager.
    
    Organizes and files appropriate reports, leases and paperwork.
  • Attends property and Thrive trainings and meetings as requested.
• Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.

• Leasing experience in multi‑family housing preferred.
• National Apartment Leasing Professional (NALP) preferred.
• Customer service experience strongly desired.
• Yardi/CRM and Onsite experience preferred.

• Excellent customer service, sales and closing skills.
• Ability to work in a fast‑paced and customer service‑oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de‑escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio‑economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Performs duties under pressure…