Host, Restaurant​/Food Service, Server​/Wait Staff

• 401(k)
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

Hosts are responsible for greeting guests, maintaining the wait list, and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

Hosts will report directly to Lead Servers and the FOH Department Head and when necessary, other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH staff.

• Know and execute the service expectations outlined in the service manual
• Maintain a comprehensive knowledge of Tock and any other booking system used
• Know the table numbers and position numbers in all sections of the restaurant
• Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building
• Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails
• Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building
• Treat all areas of the restaurant with respect; clean and reset to zero when necessary
• Build a thorough knowledge of our service standards and style as detailed by the Employee Manual
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

• Help all departments whenever possible
• Assist service through food and beverage running, watering, and flipping tables.
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra.
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be…