Cafe Team Member - Burien Cafe

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

The Café Team Member's role is an integral part of the efficient, enthusiastic team that makes Grand Central Bakery's vibrant cafes such wonderful spaces to be in. The Café Team Member is passionate about supporting a welcoming café environment and serving delicious products to a community of loyal customers. They deliver outstanding customer service, following the 3 Steps to Great Service at all times, and can work any shift or station for which they are trained.

The Café Team Member uses company systems proficiently, handles cash accurately, and contributes to a positive, inclusive, and collaborative atmosphere in support of Grand Central Bakery's mission, vision, and values.

This position pays $22.05 plus tips.

• Tips average $10.00 - $12.00 per hour.
• Non-exempt, overtime eligible

Must be available to work weekends

• Part-time role
• Schedule flexibility, including days of the week and time of day, is required. Ability to work weekends is required.

This position reports to the Café Manager.

• Delivers outstanding customer service - follows the 3 Steps to Great Service at all times. Regularly shares knowledge about product sourcing with customers and team members – demonstrating enthusiasm for Grand Central Bakery's (GCB) mission, vision, and values. Goes the extra mile by delivering food to customers, engaging about products and specials, and anticipating customer needs. Demonstrates the ability to stay calm and maintain composure during busy or uncertain situations.
• The Cafe Team Member consistently works at all stations and shifts for which they are trained and assigned. Is able to complete assigned work with efficiency and accuracy. Shifts include retail opening, retail closing, sandwich bar opening, sandwich bar closing, pastry baking, baking prep., and mid-shifts.
• Supports the training of team members by helping create a welcoming and inclusive environment for new hires. They answer everyday questions, support job shadowing during shifts, and model expected behaviors and teamwork.
• Uses resources such as checklists and training documents to complete work accurately and proficiently.
• Is proficient with GCB systems including the POS, R365, and KDS and utilizes training documents and how-to guides to complete work accurately and efficiently. May place orders when assigned.
• Adheres to proper POS and cash handling procedures with a high level of accuracy.
• Makes and serves all café products to GCB specifications, including during a rush. Is able to identify products that do not meet specifications and remove them from sale.
• Demonstrates a proactive, "pitches in" mentality by volunteering to help others and improve the café environment. Takes initiative, contributes ideas, and is solutions-oriented while maintaining cleanliness through tasks such as bussing, washing dishes, and completing all necessary café cleaning duties.
• Demonstrates self-awareness by reflecting on strengths and areas for growth while actively seeking feedback and…