Store Protection Specialist

Our values start with our people. Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure-hunt experience.

This position provides a visible presence at Store entrances/exits, mitigates theft and fraud, and maintains a safe and secure environment for Associates and Customers. The Specialist greets Customers in a courteous manner and deters theft by demonstrating command presence in a Company-issued vest/black attire and by monitoring the Code 50 package inspection policy. The role supports Loss Prevention directives and minimization of operational shortage.

The incumbent should embrace Company values and have a mindset to protect the Ross treasure.

• Maintaining Safe & Secure Environment:
  Understands safety as a priority, practices safe behaviors, and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
• Provides visible command presence with prominent greetings at store entrances/exits and on the sales floor in Company-issued attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

• Developing Great Teams & Partnerships:
  Delivers great customer service by greeting Customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
• Treats all Customers and Associates with respect. Demonstrates courtesy, friendliness, and professionalism. Participates in recognition programs for Associates.
• Maintains regular involvement with internal and external partners, which may include conference calls, district meetings, educating Associates, and providing recognition.
• Other duties as assigned to support Loss Prevention initiatives.

• Personal and Store Brand:
  Represents and supports the Company brand at all times. Maintains a professional appearance in accordance with the dress code.

• Mitigating Theft & Fraud:
  Monitors entrances/exits and the sales floor for potential theft by identifying suspicious behavior. Uses indicators and internal/external intelligence to impact shortage trends, and communicates findings to Store Leadership and Loss Prevention.
• Adheres to Company policy for external theft response. Executes Best Practices and minimizes steps and touches to maximize productivity.

• Minimizing Operational Shortage:
  Increases store awareness of shortage reduction processes. Trains and educates Associates on shortage reduction initiatives. Observes and validates proper checkout procedures.

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to work effectively in a fast-paced environment.
• Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team.
• Excellent customer service skills. Proven ability to resolve conflicts effectively.
• Must comply with applicable federal and state laws and regulations for security positions (including background screening, physical examination, fingerprinting, and/or drug testing).

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to lift/move objects up to 25 lbs and perform climbing, bending, stooping, or crouching as needed.

The base pay range for this role is $21.26 - $21.76 per hour. The range is dependent on factors including experience, skills, qualifications, education, certifications, seniority, and location. This range is one component of total compensation.

Benefits offered to all Associates include various insurance programs, Associate Discounts, retirement plans, and other programs. Certain roles may be eligible for additional benefits and bonuses based on performance and tenure.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, or other protected classes.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Retail