Retail Associate

Retail Associate – Ross Inc.

Our values start with our people; join a team that values you!

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers with eye contact, smiles, and says “hello” throughout the store. They treat fellow associates with respect, maintain a clean work area, and ensure proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks during all working hours and will perform a range of functions in all areas of the store as business needs require.

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment, keeping egress clear of emergency exits.
• Treats all customers and associates with respect and courtesy; recognizes fellow associates using company recognition programs.
• Assists customers in any way necessary, is register‑trained, and answers customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to customers at all times; handles all customer issues in a courteous and helpful way, calling a member of store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to help maintain merchandise and team areas.
• Maintains a professional appearance and adheres to the company’s dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise / brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Safeguards confidential information, cash and credit card information, and merchandise; follows all cash and refund procedures.
• Follows all policies concerning MOS merchandise and proper ticketing, and communicates with store leadership on disposals.
• Follows all policies and procedures concerning cash and credit card transactions, maintains accuracy when handling bankable tenders, and uses all store equipment.
• Demonstrates a sense of urgency to efficiently perform their role and maximizes productivity by executing all store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicates with customers, associates, and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Ability to use all store equipment, including PDPs, registers and PC.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
• Stockroom shifts:
  Ability to regularly push, pull and lift more than 20 pounds.

None

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which…