Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 1190)

Join to apply for the Full Time Assistant Store Manager (Store 1190) role at Game Stop.

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best‑in‑class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction; thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases and return transactions using the Point‑of‑Sale (POS) computer system via PC keyboard: make correct changes, bag merchandise, provide a receipt, and ensure top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate elevate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates; train store associates in all aspects of their job responsibilities, including company policies, procedures, and guidelines.
• Observe associate performance; provide timely and appropriate feedback to the Store Manager; address unsatisfactory performance as directed to ensure all store associates meet company guest‑service expectations.
• Provide timely and appropriate recognition and feedback to all store associates; enter written feedback for each store associate into Workday or HR service‑management systems in partnership with the Store Manager.
• Ensure store associates have completed all onboarding, job training, and compliance training in partnership with the Store Manager before opening or closing a shift on their own; ensure associates know all policies and procedures, inventory control and loss‑prevention, safety best practices, financial protocol, and ethical responsibilities.
• Schedule store associates so that scheduling guidelines are followed, breaks and meals are accounted for, and staffing levels achieve optimum guest service at all times.
• Approve payroll, enter paid time off, make time edits, verify that store associates are paid for all time worked.
• Ensure all areas of the store, including restrooms, are clean, organized, and merchandised following company guidelines; maintain all fixtures and equipment in proper working order.
• Ensure Omni‑Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss‑prevention practices; visually inspect associates’ packages and/or belongings at closing or at the end of a shift; communicate any concerns or issues to the Store Manager.
• Support the store team in meeting or exceeding sales, profit, and shrink goals; complete required administrative and operational duties.
• Perform store inventory counts; restock merchandise on shelves and fixtures; move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the sales floor.
• Cou…