Sales Associate

Purpose of this position

To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email, and demonstrate sustained competence and accuracy in POS use, financial transaction accountability, and inventory management.

• Sell glassybaby and accessories in retail store to achieve store sales goals and promote the brand.
• Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed.
• Package glassybaby, rockers, and drinkers.
• Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor.
• Operate Point of Sale software with attention to opening and closing reconcilation and all accuracy protocols; troubleshoot transactional problems and document issues that cannot be solved onsite.
• Process transfer requests and put out product.
• When processing the sale ask for a name and email to enter into the POS for every transaction; no generic names like John or Jane Doe.
• Keep glassybaby items lit at all times in store.
• Promote events (in‑store and out) and rentals, and other services and promotions to increase sales.
• Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill to spread brand awareness and increase sales.
• Read and reply to emails when necessary.
• Anything else assigned.

• Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby.
• Highlight how much glassybaby has given back to charities.
• Share monthly and quarterly partners.
• Talk about baby grants.

• Acknowledge each guest.
• Promote and sell products.
• Provide excellent customer service.
• Share giving message.
• Act as an amiable, informed, and helpful representative of glassybaby.
• Ensure that events leave customers excited about the company, the product, the facility, and the quality of the glassybaby team.
• Act as backup to the event staff if needed during events.

• Share the glass blowing process.
• Know daily what the glass blowers are making and share with customers.
• Put out glassybaby with names for glass blowers to know what they are making daily.
• Maintain a clean space for customers to watch.
• Communicate with manager and other sales associates about customer inquiries as needed.
• Act as an amiable, informed, and helpful representative of glassybaby.
• Inventory management – exchanges, accurately enter correct information into POS, and help with monthly inventory when asked, daily cycle counts.

Knowledge, Skill, and Abilities

• Proactive, supportive, self‑directed team member with a positive attitude.
• Works well in a team environment, not solely as an individual contributor.
• Knowledgeable about glassybaby products and their creation.
• Strong organization skills with a high standard of attention to detail.
• Professional, courteous, clear verbal communication skills.
• Initiative taker and proactive; able to work independently without supervision.
• Excellent work ethic and punctuality.
• Ability to think quickly and critically, with excellent problem‑solving skills.
• Ability to manage difficult situations calmly, professionally, and respectfully.
• Basic knowledge of Microsoft Office products.
• Know how to operate iPhone and iPad and Outlook.
• Read and address emails and reply when necessary.
• Net Suite and Shopify software experience.

Education, Experience, Certifications, Licenses

• High School diploma, equivalent, or enrollment preferred.
• Customer service experience preferred.
• Luxury brand sales experience preferred.
• Experience with Net Suite and Shopify preferred.

• Ability to regularly lift up to 35 pounds and rarely lift to 50 pounds and use a step ladder.
• Frequent standing and walking.
• Must be able to work in conditions impacted by weather and climate.
• Must be able to speak and hear well for conversations.
• Vision abilities critical (close, distance, peripheral, depth perception, focus adjustment).
• Must tolerate moderate noise levels.
• Frequent use of hands to finger, handle, or feel; must be able to reach frequently with hands and arms at all waistline levels.

• Medical, Vision, Dental, Short‑term Disability and Paid Life & AD&D insurance.
• 401(k) with a match.
• Voluntary Life and Supplemental Insurance.
• Paid Time Off, 4 paid holidays, and up to floating holiday.
• Access Perks.

Referrals increase your chances of interviewing at glassybaby by 2x.

Entry level

Full‑time

• Sales and Business Development
• Retail Luxury Goods and Jewelry