Guest Services Lead

As the leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development. We seek individuals who are dependable, team-oriented, and motivated to uphold our high-quality standards while contributing to a welcoming, service-driven environment.

• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates front-end staffing to best service guests; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.
• Leads by example and provides team members with clear expectations and timely feedback.
• Trains Front End Team Members and provides performance feedback, coaching and counseling.
• Prevents internal and external loss.
• Successfully performs all duties of a Journey person Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Guest Services Team Leader or Store Director Team.

• Minimum two years supervisory experience preferred.
• Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
• Comprehensive knowledge of grocery store operations a must.
• Strong leadership skills.
• Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
• Proven success as a team leader and member.
• Demonstrates a high-level of self-motivation; takes initiative; problem solves.
• Possesses comprehensive product information with a proven history of using knowledge to train team members and best service to guests.
• Proven history of personnel development.
• Ability to effectively delegate and follow-through.
• Exceptional customer service skills.
• Superior communication skills.
• Excellent time management and organizational skills.
• Proven ability to positively affect sales generation.