Director of Supply Chain & Continuous Improvement

Job  :
Admin Building, 700 Dearborn Place S, Seattle, Washington, United States of America Pay: USD 150000 - 165000 (Salary)
Posted:
Job Family:
Retail & Revenue Operations Job Function:
Salaried

Pay Type:

Salary About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Department:
Retail

Location:

Administration Building, Seattle, WA

Reports To:

SVP, Customer Experience, Retail & Revenue Growth Supervises:
Regional Director of Outlets FLSA Status:
Exempt Pay Range: $150,000 - $165,000
   About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 and a leading provider of tuition-free job training, education, and job placement. The organization employs over 2,000 people and operates job-training centers, nonprofit retail stores, and donation sites across King, Snohomish, Skagit, Whatcom, and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services, and skills they need because Jobs Change Lives.

About the Position The Director, Supply Chain & Continuous Improvement is a Retail leadership role responsible for strengthening outlet performance, donation flow, inventory allocation, facility throughput, safety, and continuous improvement discipline across assigned Retail operations. This position reports to the SVP, Customer Experience, Retail & Revenue Growth and directly supervises the Regional Director of Outlets. This leader establishes practical, scalable operating standards for managed outlet locations and related warehouse/processing activities.

The role is accountable for improving productivity, reducing defects, shrink, dwell time, and cost-to-serve, and sustaining consistent processes across assigned sites. The position is not responsible for transportation routing, salvage and recycling operations, or enterprise supply chain analytics, but will partner cross-functionally where those areas intersect with Retail and outlet performance.
   Scope of Accountability Lead operational improvement for assigned Retail outlet locations and related warehouse/processing activities. Own outlet inventory flow and allocation strategies that improve product availability, inventory turns, and operating efficiency. Design and sustain continuous improvement routines that improve productivity, throughput, safety, consistency, and customer-facing quality. Provide leadership and accountability for the Regional Director of Outlets and assigned outlet leadership teams.

Partner with Retail, E-Commerce, Logistics, Finance, Technology, Environmental Health & Safety, and Mission leaders to align priorities while maintaining clear ownership boundaries.

Key Responsibilities Continuous Improvement & Operating Standards Design, deploy, and sustain a repeatable continuous improvement operating system across managed Retail/outlet…