Store Advisor, University Village

In Short As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty

Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey

Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning

Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority

You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes

You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures

You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions

You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation

Ability to work night shifts, weekends and some holidays

Your Team Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

What We Offer On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance.

Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!