Manager, Sales

Position: Renewals Manager
* To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
* Job Category Customer Success Job Details
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Applications will be accepted until 02/23/2026.A Renewals Manager is responsible for crafting strategic partnerships with internal partners such as the Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They also drive team success by minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing on findings/insights back to the business. Renewal Managers are responsible for ensuring that their customers are set up for success while optimizing financial outcomes.
** Responsibilities
* ** Develop and implement win/win negotiation strategies for medium and large account contract renewals that improve contract value while protecting and enhancing customer trust.
* Partner with Account Executives to fully understand and develop a clear renewal strategy for each customer based on data-driven decisions
* Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, Legal, and Sales and Revenue Operations to develop comprehensive 'win' strategies
* Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
* Accurately maintain and update a rolling 120 day forecast of renewals in a territory and ensure any uncovered risk is clearly communicated in order to develop resolution strategies
* Implement standard methodologies for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
* Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, and boosting incremental revenue via up-sells, cross-sells, and add-ons
** Preferred Skills
*** Knowledge of  product and platform features and capabilities
* Ability to analyze data to formulate commercial recommendations.
* Familiar with enterprise CRM applications
* Experience negotiating complex multi-year contracts
* Willingness and desire to seek additional tasks or pilot projects that are useful to the department and/or organization
* Required Skills
* Proven experience in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts
* Strong negotiation and objection-handling skills that allow for value-based contract negotiations at the CXO level.
* Strong process management, financial savvy, and adherence to policy
* Display strong collaboration skills, including the ability to influence
* Ability to react and adapt to potential rapid shifts in priorities and organizational policies LI-YUnleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
* be your best*, and our AI agents accelerate your impact so you can
* do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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