Sales Development Representative

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller  spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect
, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect
, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, Mas Movil, Telenor, FICO, Twilio, and more.

This role is an individual contributor position responsible for qualifying and scheduling meetings for our Account Executives through both inbound and Outbound processes. You will be working closely with the sales and marketing teams. The SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management.

We’re excited about you because you’re the kind of person that has high energy, is not afraid to get on the phone, has grit and wants to learn a lot about the SaaS sales process. You will conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya.

SDRs are the first impression for our prospects and have a huge impact on Hiya’s success.

• Build and manage lead development pipeline in an Inbound and Outbound motion
• Deliver outbound phone 50+ calls, emails, Linked In messages and other touch points per day to customers and potential customers at a high volume
• Achieve or exceed goal for qualified leads to Sales on a monthly basis
• Qualify all sales leads based upon lead qualification criteria definitions
• Research and identify high‑potential target accounts using tools such as Linked In Sales Navigator, Cognism, etc.
• Leverage ICP insights to tailor outreach and messaging, increasing engagement and response rates from target prospects
• Develop superior customer service relationships with prospects
• Provide weekly activity reports to management
• Proactively learn Hiya product, competitive products, and market knowledge via website, on‑line webinars, and other marketing information
• Update lead status and all prospect interactions in CRM application daily
• Continuous learning through mock calls, formal training, and regular coaching and feedback
• Work in different time zones

• Goal orientated:
  You thrive in environments where performance is measured and targets are clear. In an SDR role, you stay focused on hitting daily outreach numbers, booking qualified meetings, and consistently improving conversion rates. You're motivated by challenges and break larger goals into achievable milestones to stay on track. You take ownership of your pipeline and use data to adjust your approach for maximum impact.

The person in this role must embody Hiya’s key values of Serving our customers,
Doing rather than observing,
Improving ourselves and our business,
Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

• Sales and/or lead qualification experience (with an emphasis on outbound prospecting)
• Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives
• You know what to say and more importantly, how to say it
• Comfortable with making phone calls and objection handling
• Ability to work in a high energy, fast‑paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work
• Proficient with standard corporate…