Outside Parts Sales Representative

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

This position will be responsible as the parts account manager for existing and prospective customers, traveling as needed to provide on-site customer support to achieve assigned sales and profit objectives.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Develop strategies to achieve sales objectives and stay current with new products and sales promotions.
• Represent the Company, including the Service Department and Truck Sales, in identifying innovative solutions to exceed our customer’s needs.
• Provide Parts Manager daily/weekly update reports to monitor performance against sales goals.
• Maintain a database of customers and utilize effective follow-up communications to ensure customer needs are met in a timely manner.
• Achieve high customer satisfaction in managing existing customer’s day-to-day business needs.
• Address customer issues or disputes in a prompt and appropriate manner.
• Identify opportunities for new business with the ability to translate this into new sales activity.
• Achieve and surpass monthly/quarterly/annual sales quota/goals and new customer/business goals.
• Continuously achieve weekly conversion rates.
• Dedicate sales time to prospecting for new accounts and reflect this in the CRM reporting.
• Plan territory coverage and call upon current and prospective key accounts regularly.
• Log sales activities in a CRM system.
• Strictly observe the Company’s Sales Policy Manual.

• 18 years of age.
• High school graduate or GED.
• 2 years parts sales experience, preferably in the commercial vehicle industry.
• Valid driver’s license in the state of employment and a qualified MVR abstract.

• 3 years of direct customer-facing sales experience.
• Proven prospecting and closing skills.
• Ability to work independently without direct on-site supervision.
• Basic knowledge of Microsoft Excel, Word, and Outlook and demonstrated computer proficiency.
• Heavy‑duty truck aptitude.
• Strong organization, communication, and phone skills.

• Comprehension:
  Ability to understand complex problems, collaborate, and explore alternative solutions.
• Organization:
  Ability to organize and prioritize work schedules of others on short‑term basis.
• Reasoning & Decision Making:
  Ability to make decisions with significant impact on the immediate work unit and monitor impact outside immediate work unit.
• Communication:
  Ability to communicate effectively with individuals utilizing a phone.
• Mathematics:
  Ability to compute, analyze, and interpret numerical data for reporting purposes.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, climb or balance and stoop, kneel, crouch, crawl, reach overhead, and climb stairs throughout the Parts warehouse and…