Account Management; IC Senior Advisor, Hybrid, Express Scripts

Position: Account Management (IC) Senior Advisor, Hybrid, Express Scripts

Position Summary

The Senior Account Executive manages the overall contract and relationship with existing complex clients and their consultants in the Employer market. This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients. The Account Executive is responsible for leading the identification of business solutions that meet client needs and incorporating such into strategic business reviews using their in depth knowledge and specialized expertise.

They are also responsible for client retention, customer satisfaction and achieving corporate strategic goals relative to their book of business. The Account Executive serves as the client expert and a resource for others within the organization. They share best practices to contribute to development of others and provide forward-thinking leadership designed to move the business forward and lead projects/corporate initiatives.

ESSENTIAL

FUNCTIONS Sales Ability/Selling

Uses influence & persuasion to gain the support & commitment of others. Advocates and uses relationship building to obtain support. Convinces others to take action. Negotiates skillfully in tough situations.

Responds effectively to positions/reactions of others. Efficiently & effectively sells solutions. Uses structured training to educate and influence clients, customers, & consultants.

Maximizes Results

Systematically manages accounts to maximize results. Consistently meets or exceeds sales targets through personally controlling the critical aspects of the sales and delivery processes. Leads & coordinates overall team effort. Driven to win customers’ attention and treats their business as an honor, never letting them feel taken for granted. Produces by increasing profitable sales to existing accounts. Concentrates on finding avenues to generate increased sales from established accounts.

Uses broad knowledge of multiple business areas and the marketplace to advance the organization's goals. Knows how the business works and how organization makes money. Keeps up with current and possible future policies, practices, innovations, and trends in the organization, with the competition, and in the marketplace. Conducts/Uses financial analysis to generate, evaluate, and act on strategic options and opportunities.

Has clinical knowledge and can apply understanding in interactions with clients.

Customer Focus

Builds strong customer relationships & delivers customer-centric solutions. Gains insight into customer needs and helps ensure a better member experience. Identifies opportunities to benefit the customer. Builds/Delivers solutions that meet the customer's expectations. Builds and maintains effective customer relationships. Balances short & long term relationship needs to effectively execute renewal strategy & organic growth. Gains the confidence & trust of others through honesty, integrity, authenticity, & reliability.

Communicates

Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Is effective in a variety of communication settings. Attentively listens to others and adjusts message as needed. Adjusts to fit the audience and the message. Provides timely and accurate information to others. Promotes customer relations by soliciting feedback both internally and externally. Proactively anticipates communication needs in order to remove ambiguity.

Manages

Complexity

Makes sense of complex, high quantity, & sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations. Acquires data from multiple sources and collaboratively works cross functionally when solving problems and creating solutions. Uncovers root cause of issue. Evaluates risks/benefits of different solution options. Anticipates & balances the needs of multiple stakeholders, recognizing & addressing different communication styles.

Secures & deploys resources effectively & efficiently.

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING

• Bachelor’s degree in related field or 8-12 years of relevant experience.
• Strong PC skills including Microsoft Word, Excel, and PowerPoint.
• Working knowledge of financials.
• Strong Project management skills.
• Superior verbal and written communication and presentation skills.
• Ability to negotiate, lead others, organize, analyze and interpret information.
• Ability to travel as needed to meet goals.

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