Account Executive

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

As a Growth Account Executive at Hiya, you will be responsible for driving Hiya Connect new business and PLG conversions. You’ll partner with marketing and SDRs to generate pipeline, manage the full sales cycle, and deliver measurable revenue growth. You will educate prospects on how Hiya Connect can transform their outbound voice strategy and improve customer engagement, while building long-term relationships that set the foundation for expansion.

This role is perfect for a motivated early career sales professional who thrives in a high-growth SaaS environment and enjoys closing deals in the $5k-50k+ ACV range with speed and precision.

• Manage the upgrade process from our PLG motion to our enterprise option for SMB accounts with 0-99 Employees.
• Manage the full sales cycle from prospecting through close for US SMB accounts with 0-99 Employees.
• Source opportunities to Account Executive from Mid-Market and Enterprise PLG customers.
• Partner with SDRs, marketing and partner channels to create and qualify pipeline.
• Conduct discovery calls, product demos, and solution-focused presentations tailored to customer needs.
• Build strong relationships with key stakeholders including sales leaders, operations, and customer experience decision-makers.
• Consistently achieve and exceed quota by driving new ARR growth.
• Accurately forecast pipeline and revenue, maintaining disciplined use of CRM (Salesforce).
• Collaborate cross-functionally with Customer Success, Sales Engineering, and Product to ensure customer success and smooth handoffs.
• Stay current on industry trends and competitive landscape to position Hiya effectively.

• Proven experience as a full-cycle Account Executive in SaaS or B2B technology.
• Strong ability to generate pipeline and close deals in a competitive market.
• Experience running discovery, demos, and multi-stakeholder sales cycles.
• Track record of meeting or exceeding quota.
• Comfortable operating in a high-growth, evolving environment.

Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.

We work with a high degree of transparency and autonomy
. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.

You’ll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve, our customers and partners by holding a high bar for trust and quality
• Own, share in success and open up to failures
• Lead, listen, show up with a point of view but commit entirely once a decision has been made
• Improve, even if it means changing course or contradicting ourselves
• Do, rather than…