Senior Sales Operations Manager

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.

World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

The Revenue Operations team is a strategic partner to Outreach's go-to-market organization, focused on enabling scalable growth, operational excellence, and data-driven decision making across the revenue engine. We work closely with Sales Leadership, Marketing, Customer Success and cross-functional operations partners to design and optimize the processes, tools, and insights that help our customer-facing teams perform at their best. Our Revenue Operations organization is AI-first.

We design, launch, and scale AI agents and agentic workflows to drive our GTM motion, and you'll look for places where AI and automation can improve pipeline visibility, process quality, and rep productivity.

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Sales Operations team as a business partner to the sales organization. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business. You will own the Sales Operations function for the sales teams you support and lead a set of cross-functional work streams that serve the whole go-to-market organization.

You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor, driving territory design, forecast strategy, and sales process. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.

Your time will be split roughly evenly between two areas: supporting your assigned sales teams, and owning cross-functional programs across the funnel. Above all, you'll build strong relationships and communicate clearly with cross-functional stakeholders, keeping every project on track.

• Territory Design Strategy:
  Own territory design and ownership strategy
• Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the segment leader.
• Conduct in-depth business analysis of the supported segments and identify growth opportunities. Develop key insights to drive critical business decisions
• Drive forecast management excellence to ensure sustained, predictable growth.
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results.
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences.

• Funnel Operations:
  Manage sales processes from opportunity creation to close, optimizing workflows and sales behaviors to improve conversion and revenue growth.
• Pipeline reporting and forecasting:
  Manage pipeline reporting and forecasting so leadership has accurate, timely visibility into the business. Deliver data-driven insights and business reviews that improve pipeline health,…