Director Of Client Success

$75,000–$95,000 base salary + performance upside

+ Medical / Dental / Vision

Has built meaningful relationships in the nonprofit and purpose-driven corporate event community?

Feels energized showing up at networking events that matter (day or night) and knows how to start engaging conversations?

Does the research, listens closely, and asks insightful questions?

Can carry a conversation like a great improv partner, advancing it, deepening it, making it better in real time?

Believes sales is consultation, not transaction?

Enjoys collaborating with creatives and producers to shape smart, strategic client work?

Comfortable working inside a CRM, managing a pipeline, and using modern sales and marketing tools to stay organized and intentional?

If that sounds like you, you may be the Director of Client Success we’re building at Red Element Studios!

Red Element produces event experiences and storytelling for changemakers.

We partner with leaders in business and philanthropy to create live A/V experiences and video campaigns that amplify social good. For over a decade, we’ve helped forward-thinking organizations maximize the impact of fundraising events, executive communications, and purpose-driven initiatives.

We combine strategic thinking with technical and creative expertise to help audiences feel more deeply, give more generously, and connect more meaningfully to the missions they support.

We care deeply about the outcome behind the production.

This role exists to create consistent, qualified engagement in the markets we care about.

The Director of Client Success proactively builds relationships in the nonprofit and purpose-driven corporate event ecosystem and brings aligned organizations into thoughtful discovery conversations with our team.

Success in this role is defined by:

A steady cadence of well-qualified discovery conversations

Strong relationship equity in the nonprofit and executive communications community

Clear, strategic positioning before opportunities reach our production team

Clean handoffs that set clients and our team up for success

You are not the primary closer.

You are the front-end engine.

Build and maintain relationships with nonprofit leaders, development directors, corporate executive teams, and referral partners

Show up consistently at relevant events and gatherings

Initiate thoughtful outreach rooted in research and credibility

Stay immersed in the fundraising and mission-driven event ecosystem

Identify organizations where Red Element’s integrated production approach can materially increase impact

Lead early discovery conversations

Ask strong diagnostic questions

Understand fundraising goals, executive priorities, and audience dynamics

Articulate Red Element’s value clearly and confidently

Collaborate with producers early to shape strategic positioning

Bring well-prepared, high-fit opportunities into internal conversations

Manage and maintain visible engagement and sales pipelines in our CRM

Use sales and marketing tools intentionally to track outreach, engagement, and follow-through

Maintain clarity and discipline in how opportunities move through the funnel

Help refine messaging and positioning based on real market feedback

Qualify inbound opportunities when they arise

Immerse yourself in Red Element’s work and case studies

Map the nonprofit and purpose-driven event landscape in our region

Attend relevant community and association events

Activate outreach and relationship-building

Bring 2–3 well-qualified discovery conversations per month by the end of your first quarter

We’re not looking for instant revenue.

We’re…