Program Coordinator - Transportation

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

This position is responsible for assisting with the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, bike, and walk options.

• You will provide timely and friendly customer service to client employees seeking information about commute options
• Serve as a Subject Matter Expert (SME) on commute modes available to employees
• Coordinate distribution of transportation passes, Carpool Permits, bus schedules, and other commute materials
• Create and maintain program documentation including policy documents, email templates, logs, and service records
• Coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience
• Conduct customer‑facing on‑site and virtual events and presentations specialized in outreach to client employees
• Engage with client employees via showcases both in‑person and online to present benefit information and conduct Q&A
• Collaborate with on‑site teams within the commute program on tabling and other events to engage with client employees and promote the program
• Coordinate van pool group schedules and documents
• Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests
• Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance
• Track program KPIs and projects using various tools such as Smart Sheet and Excel; provide reports on commuter behavior and program performance using data collected by the digital platform
• Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams
• Assist with onboarding of new team members including interviewing and training
• Develop an understanding of commute management platforms to ensure content integration with client systems and platforms
• Partner with shuttle vendor teams to solve real‑time shuttle challenges and ensure a cohesive experience for shuttle riders
• Perform other duties as assigned or requested by management

• High School Diploma or GED
• 1-3 years of customer service experience required
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
• Ability to effectively present information to an internal department and/or large groups of employees
• Comfortable presenting in front of a large live audience or through virtual sessions
• Comfortable meeting and engaging with new people with a warm and engaging demeanor
• Ability to assess circumstances, empathize, and offer help
• Excellent written and verbal communication skills
• Aptitude for face-to-face conversation in a friendly and fast-paced environment
• Ability to respond to high-visibility escalations in a fast-paced and demanding environment
• Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages
• Ability to understand and carry out general instructions in standard situations
• Ability…