Guest Safety Officer

Guest Safety Officer

Join to apply for the Guest Safety Officer role at Space Needle
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This range is provided by Space Needle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$20.76/hr - $20.76/hr

• Proactively implement the security plan and operations of the Space Needle.
• Ensure that key and card access controls are followed.
• Prepare daily log on a daily basis.
• Back up all databases electronic and hard copy.
• Provide a strong presence in retail areas, being careful to observe and report shoplifting activities.
• Rove and patrol the premises to ensure the safety of the Space Needle, its guests and employees.
• Ensure that the DVR, Cameras and any other security hardware are working properly.
• Review DVR periodically for potential for potential problems or breeches of security.
• Maintain a professional demeanor at all times.
• Provide excellent customer service.
• Able to work within a team milieu.
• Complete incident reports and time sheets on a daily basis.
• Remain current with the literature and trends of the security field.
• Maintain good relations with Seattle Center Security and Seattle Police Department.
• Properly investigate any internal theft issues.
• Be reachable at all times by radio while on duty.
• Assist Guest Safety and Facilities Manager and departments as needed.
• Provide assistance to other employees to enhance customer service or assist in emergencies.
• Operate the fire panel and fire system.

• Cooperate with Seattle Police Department and Seattle Center police.
• Knowledge of all locations of water shut offs and how to operate them.
• Assist with disaster preparedness: i.e., earthquakes, fires and other crises.
• Occasionally walk employees to their cars.
• Accompany terminated employees to collect their belongings, retrieve company property and if necessary, escort them from the property.

• Formal self-defense training and/or willingness to learn if required and provided by the employer.
• Experience with security - civilian or military.
• Excellent verbal and written communication skills.
• Ability to prepare clear, detailed and accurately written reports in a timely manner.
• Ability to operate two-way radio, communications and surveillance system equipment.
• Ability to operate multi-line telephone systems under busy or stressful situations while multi-tasking.
• First Aid/CPR Certification or ability/willingness to obtain certification within sixty days of hire.
• Valid Washington State Driver's License.
• Excellent customer service skills required.
• Excellent computer skills including Outlook, Word, Excel and other databases as required.
• Be able to learn in-house security access card system.
• Confident, with the ability to defuse hostile situations with verbal de‑escalation techniques.
• Be able to lift 50lbs with the ability to perform physical activities inherent to security patrol duties, such as bending, walking, running, standing, and rapidly ascending or descending stairs in a high‑rise structure as needed.

Hourly Rate: $20.76 - $24.32 / hour (Wage of $24.32 based on completing 6 training certifications in your first 90 days of employment)

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
• Paid Personal Days (10 per year)
• Paid Time Off of 14 days / year based on working 2080 hours / year
• Tuition reimbursement of 50%, up to $2500 / year
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)
• Charitable Contributions / Matching Gift, up to $200 year
• $50 / month towards orca card or parking

Full‑time

Entry level

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