Customer Service Building Support - Seattle, WA

Customer Service Building Support - Seattle, WA

Join Centerra Group as a Customer Service Building Support professional in Seattle, WA. This role provides reliable, professional concierge service in an outdoor loading dock environment.

Experienced, trained, and uniformed concierge personnel delivering visible, professional service.

Rate: $24.00/hr

• Welcome and greet tenants, guests, visitors, vendors, contractors, and other parties entering the building.
• Recognize and greet Client's senior management during visits.
• Register all guests, visitors, vendors, and contractors at the front desk using sign‑in procedures and visitor management technology.
• Develop, maintain, and manage a vetted vendor list and enforce vendor access.
• Enter work orders as authorized by Client’s representatives.
• Provide additional related services as requested by Client.
• Monitor building systems and alarms; upon alert or suspicious activity, notify Client’s representatives immediately.
• Maintain a vigilant observe‑and‑report posture, following building security procedures, notifications, post‑orders, SOPs, and reporting requirements.
• Report building deficiencies, health & safety hazards, and other issues promptly (e.g., lights out, broken sprinklers, windows, leaks, vandalism).
• Provide immediate notification and manage incidents of workplace violence, bomb threats, and trespassing as directed.
• In emergencies (man‑made, accidental, natural/environmental) act per the building’s Emergency Action Plan, post‑orders, and SOPs.

• Minimum 3 years of security experience and/or concierge or hospitality industry experience in a high‑level, service‑oriented environment.
• High School diploma or equivalent from a U.S. accredited school; foreign education evaluated to meet U.S. requirements.
• U.S. citizen with Social Security card and valid driver’s license.
• Meet all medical and physical standards; pass background checks and drug screening.
• Comply with federal, state, and local security personnel registration and licensing laws, including valid state guard license.
• Current CPR/AED/First Aid certification.
• Proficient written and verbal English.
• Complete all required training and certifications.
• Regular in‑person attendance required.

• Medical, Vision & Dental Insurance
• Paid Time‑Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Basic Life & Supplemental Life Insurance
• Health & Dependent Care Flexible Spending Accounts
• Short‑Term & Long‑Term Disability
• Personal Development & Learning Opportunities
• On‑the‑job Training, Skills Development & Certifications
• Corporate Sponsored Events & Community Outreach

Work is typically based in and around a busy multi‑building environment subject to frequent interruptions.