GSOC, Travel & Events Operator – Seattle, WA – Onsite

ETS Risk Management is seeking an experienced GSOC, Travel and Events Operator to join our

embedded team supporting one of our longstanding clients. The 24/7 Global Security Operations

Center provides critical support across physical security operations, incident response, and global

crisis management for our clients worldwide corporate workforce and facilities.

This role offers a unique opportunity to work within a fast-paced, high-performing security

environment supporting global safety and security initiatives. The successful candidate will be

required to travel both domestically and internationally to embed within various Operations Centers

in support of client-sponsored events and special projects. During these deployments, the Operator

will work closely with internal teams and stakeholders to support operational security, incident

coordination, and event safety initiatives.

Outside of event deployments, the Operator will play a key role within the GSOC environment and

will be responsible for access control management, CCTV monitoring, incident response, customer

service, and other operational duties as required. The successful candidate will ensure all operations

are conducted in accordance with established policies, procedures, and client standards while always

maintaining professionalism and operational excellence.

Operators work in a 24/7 environment utilizing a wide range of security technologies and intelligence

intelligence resources, and open-source media monitoring tools. The team supports incidents and

events that may impact the client’s people, assets, operations, facilities, and brand reputation on a

global scale. Operators are expected to work collaboratively with internal departments and external

partners to respond effectively to security incidents and emerging situations.

Success in this role requires strong decision-making abilities, excellent communication skills,

adaptability, and a proactive mindset. Candidates must be capable of managing competing priorities

in a dynamic and fast-moving environment while maintaining a high level of attention to detail.

Strong time management and the ability to continuously prioritise tasks are essential in delivering

effective support services within this operational setting.

This position operates on a 4/10 schedule outside of event deployments. During event periods,

working hours will be aligned with operational requirements and may include overnight shifts,

weekends, public holidays, and extended hours during critical operations or live events. Candidates

must be flexible and willing to travel as required to support client operations globally.

• Monitor CCTV and/or alarms to dispatch security or emergency response personnel to assist in mitigating safety and security hazards.
• Integrate with external teams to support client focused initiatives.
• Investigate and triage security incidents.
• Utilize various communication platforms concurrently to elevate security issues and investigative findings to the appropriate stakeholders.
• Maintain a working knowledge of GSOC and event-specific standard operating procedures.
• Coordinate a varying sized team of operators to triage incidents and crises, both in a GSOC and event setting.
• Draft, review, and distribute stakeholder and emergency notifications.
• Write and/or quality check event logbooks and extensive reports detailing the GSOC’s response to incidents and crises.
• Understand and implement incident/crisis management tactics without strict guidelines and limited direct supervision.
• Assess various intelligence notifications to determine probability and severity of incident impact to client assets, people, property, or brand.
• Participate in tabletop exercises and feedback sessions pre and post event.
• Provide first line assistance to corporate employees and travelers in all concerns relating to safety and security.
• Create and facilitate event-related trainings.
• Coordinate with multiple partner teams simultaneously and follow proper procedures to manage a variety of incidents, from minor incidents at the local level to global crises.
• Display excellent customer service through radio, phone calls, emails, and chats with customers.
• Manage personal business travel budget and report expenses.

Must Have

• Prior experience in a GSOC, Security Operations Center (SOC), Tactical Operations Center (TOC), or similar.
• Experience with security systems, including alarm monitoring, electronic access control, and CCTV.
• Experience with…