Lead Security Officer

Job Title: Lead Security Officer

Department: Security and Traffic Operations

Reports To: Director of Security

FLSA Status: Non-Exempt

The Security Department provides year-round coverage for Lumen Field, the Lumen Field Event Center and WAMU Theater. In addition to fulfilling all Security Officer responsibilities, the Lead Security Officer provides first-line supervision and serves as the primary liaison between security officers and the security management team.

This position, in addition to the duties of the security officer, will oversee and implement policies and procedures for the efficient and safe operation of Lumen Field, Lumen Field Event Center and WAMU Theater; assist with developing internal training programs related to current industry standards for security best practices, assist with the development and maintenance of physical security measures and technology relevant to a professional sports venue and in compliance with the NFL Best Practices for Stadium Security.

This is a full-time non-exempt position and at times will require work during evenings, weekends and holidays.

• Perform payroll functions for security personnel using Dayforce or other designated software system
• Perform accounts payable activities (processing POs, credit card reconciliation, etc.)
• Supervise full and part-time security officers via the assignment of schedule placements and duties for that shift as appropriate for the event
• Build the work schedule of all full and part-time security officers, ensuring there is proper coverage to maintain the needed security related services
• Ensure all part-time security officers scheduled to work do not exceed an average of 30 hours per week, in compliance with the organization’s HR policy
• Build staffing and assignment grids for all special events, including participation in meetings with Security Department leadership and event managers
• Assist with security related activities as deemed appropriate
• Maintain excellent working relationships with all internal and external partnerships
• Assist the Director of Security with the management of requests for vacation, sick leave and time away from the building, ensuring that there is adequate coverage to maintain security services at all times
• Monitor and record employee performance. Participate in misconduct and other report investigations as necessary, as well as disciplinary decisions discussions
• Provide direct supervision and assume overall shift responsibility during assigned work periods, ensuring personnel are effectively supervised, operational objectives are metand all security and safety protocols are consistently enforced
• Ensure all incident reports, event reconciliation reports, and end-of-shift reports are completed accurately, thoroughly and within established timelines, and that all required documentation is submitted and maintained in accordance with departmental policy
• Ensure day-to-day operational decisions are made in accordance with established departmental policies, procedures, and directives and elevate matters through the chain of command when guidance, approval, or additional oversight is required
• Participate in and lead the hiring and onboarding of part-time and event security personnel, ensuring all documented onboarding processes are followed and that newly assigned officers receive the training, guidance and mentorship necessary to perform their duties effectively on their assigned shift
• Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may…