Facilities Maintenance Technician

Brief Description of the position.

Mud Bay's mission is to contribute to the health of dogs and cats and the happiness of those who care for them while building a family- and employee-owned company we can be proud of.

The Facilities Maintenance Technician is responsible for maintaining safe, functional, and beautiful spaces across a region. Facilities Maintenance Technicians prioritize time in the field with tools in hand. Our team focuses on preventative maintenance; identifying and solving small issues before they become big problems. This is a highly collaborative role that has touchpoints across many Mud Bay teams.

• Preventative Maintenance. Ensures Mud Bay facilities are maintained proactively, catching issues early and often. Use maintenance checklists, prioritize time in facilities, and solicit input from staff to assess needs.
• Helpdesk Ticket Solutions. Utilizes Mud Bay’s ticketing system to track work orders, stay in touch with stakeholders, and keep accurate records of work.
• Organization. Maintains detailed records of maintenance needs and work performed. Schedules work and prioritizes time on an ongoing basis. Keeps workspace, vehicle, tools and materials organized and accessible.
• Trades Work. Accomplishes a variety of tasks including but not limited to finish work, appliance repair, hardware installation, drywall repair, painting, minor plumbing and electrical, etc.
• Business Partners. Hires and coordinates outside service providers for repairs and maintenance when appropriate. When appropriate, it seeks multiple bids in order to optimize quality and cost.
• Communication. Proactively reaches out to teammates, collaborators and Store Muddies to share information. Communicates in a timely, respectful, and clear manner.
• On Call. Shares on-call responsibility on a rotating basis to ensure facilities emergencies are resolved and Muddies are supported.
• Safety. Maintains a safe working environment for self and fellow Muddies. Models safe behavior and best practices, slows down, assess and plan before acting.

• This is not a supervisory position.

• Safely operates a vehicle for extended periods to travel between locations across a wide geographic area.
• Loads, transport, and unloads tools, equipment, and materials.
• Frequently moves between workstations, mechanical areas, and service spaces within facilities.
• Navigates tight, cluttered, or confined areas to access equipment, fixtures, and building systems.
• Regularly lifts, carries, and moves tools, materials, equipment, and supplies weighing up to 50 lbs.
• Occasionally lifts heavier items with appropriate assistance or equipment.
• Stands and walks for extended periods while conducting inspections, troubleshooting, and performing repairs.
• Uses step stools and ladders to reach elevated areas for tasks such as painting, hardware installation, or accessing building systems.
• Bends, stoops, kneels, and reaches to perform repair and maintenance tasks.
• Uses hand tools, power tools, and small parts requiring fine motor skills and hand–eye coordination.
• Push and pull tools, carts, equipment, and materials as needed.
• Works both indoors and outdoors in varying weather conditions.
• May work in dusty, noisy, or limited-ventilation areas such as storage spaces or mechanical rooms.
• Use visual acuity to read work orders, inspect materials, and perform precise tasks.
• Use hearing ability to communicate effectively, listen for mechanical irregularities, and respond to alarms or equipment sounds.

• Experience performing general facilities maintenance, including tasks such as painting, drywall repair, minor plumbing, minor electrical work, hardware installation, and finish work.
• Ability to diagnose and troubleshoot maintenance issues across multiple trades.
• Experience using hand tools, power tools, and related equipment safely and effectively.
• Strong organizational skills with the ability to manage schedules, prioritize tasks, and maintain accurate records.
• Experience using work order or ticketing systems to track tasks and communicate with stakeholders.
• Ability to work independently with minimal supervision while managing a…