Field Maintenance Technician

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!

We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.

Apply today! We’re looking forward to getting to know you!

Job Summ ar y

The Maintenance Technician is an important role with direct contact with our residents, providing a top-notch customer experience while responding to maintenance needs for the company’s portfolio of single-family homes. This position is assigned a company vehicle and will travel between homes as assigned, delivering timely and professional service to residents.

E
ss entia l Job Dutie s a nd Resp ons i b i l i tie s

• Respond promptly and professionally to maintenance service requests

• Provide excellent customer service to prospective and current residents and promote a quality living experience for all residents

• Perform Pro Care visits periodically throughout resident's lease term to perform preventive maintenance and repairs across multiple trade categories (e.g. HVAC, electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, and appliances) in order to reduce future reactive maintenance service requests

• Complete general property condition assessments (“GPCA”) at all property visits and submit alerts to property management for items that require immediate attention

• Understand and review Technician-specific reports/scorecards to identify opportunities for improvement

• Provide continuing education to residents regarding important maintenance topics, such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.

• Perform repairs to vacant properties while they are on-the-market or during the turn process

• Properly utilize and care for company supplied tools, materials and vehicles

• Perform other duties as assigned

E
duca tio n a
nd/ o r Ex p er i ence

• High School diploma or equivalent

• Minimum one year of previous experience in property management maintenance, other building maintenance or related experience is required

Sk ill s/ Specializ ed
Kno wl e dge

• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people

• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines

• Knowledge of federal fair housing laws and any applicable local housing provisions

• Ability to read, write and understand English

• Ability to use a personal computer, iPad, Yardi Work Order module, or other computer tracking systems

• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce

• Ability to perform basic mathematical functions

• Ability to multi-task

• Ability to make quick and effective decisions and analyze and resolve problems

• Ability to work in a fast- paced, ever changing environment; must be adaptable and flexible

• Ability to maintain confidentiality

• Ability to drive an automobile

Licenses or Certifications

• Current driver's license and automobile insurance required

• Licenses and/or certification as required by state law

• The…