Field Service Technician- Seattle

Your role

Are you a mechanically inclined person who enjoys working with your hands? Beacon Medaes is seeking a qualified medical gas Field Service Technician for the Seattle, Washington area. This is an ideal opportunity for a highly motivated and energetic individual to become part of our team. In this role you are expected to perform routine maintenance and repairs on medical gas equipment at customer facilities, including the completion of relevant paperwork and reports.

Your mission is to generate and maintain critical relationships with existing customers, promoting the Beacon Medaes standard of excellence – keeping us First in Mind, First in Choice.

Preventative Maintenance and Repairs (85%) – Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer’s recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs.

Provide walk-through evaluations and basic system assessments.

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Technicians as requested
• Provide technical support to other departments and personnel as required
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE)
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer’s recommendations
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit)

Recordkeeping and Documentation (10%) – Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%) – Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.

Perform assigned duties in accordance with Beacon Medaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

Experience:

• 3 to 5 years of technical field service experience maintaining and repairing equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Strong mechanical and electrical skills
• Should have ASSE 6005 and ASSE 6040 credentials or the ability to obtain ASSE certification within 1 year of employment is required.

Education:

• Associate degree or equivalent
• Technical training in mechanical and/or electrical, or equivalent experience

Skills:

• Must be comfortable using a computer
• Must be familiar with Microsoft Office, including Word, Excel, and Teams
• Solid understanding of mechanical and electrical components
• Customer focused
• Good oral and written communication skills.
• Detail oriented

Travel:

• Must possess a valid driver’s license
• Ability to travel on short notice based on operational needs
• Occasional overnight travel is required

Here at Beacon Medaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable – and innovation is a huge part of our lifeblood. Our brand promise, “Life is in the Details,” represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they…