Regional Service Manager

At Highland, we design and build the most efficient refrigeration systems using components of the highest quality available worldwide along with our many years of experience.

We have a strong team of engineers to assist and ensure that our customers receive well-engineered systems at competitive prices and with full service backup.

Our success is based on the quality of our products as well as the excellent customer service we provide.

The Regional Service Manager leads Highland Refrigeration's field service operations across the Pacific Northwest, managing service technicians at multiple customer job sites. This role owns technician scheduling and performance, job cost control, safety compliance, and customer relationships for industrial and marine refrigeration, repair, maintenance, and testing work.

Service Operations

• Schedule and dispatch Service Technicians across multiple job sites to meet customer commitments and maximize productive hours.
• Direct installation, repair, maintenance, and testing work; verify completed work conforms to drawings, specifications, and safety standards.
• Troubleshoot complex system problems and support technicians in the field as needed.
• Recommend changes to work methods and equipment use to improve crew efficiency.

Job Costing and Estimating

• Estimate material and labor costs for service work and potential projects.
• Determine, order, and schedule delivery of materials, supplies, and equipment to job sites
• Track actual versus estimated costs through daily communication with technicians and address variances early.
• Review and approve technician time, job payroll, expenses, and purchases

Customer Relationships

• Serve as the primary service contact for customers in the region; attend meetings with current and prospective customers.
• Build strong customer relationships that drive satisfaction and repeat service work.

Required

• 7+ years of industrial or marine refrigeration experience, including at least 3 years supervising field technicians.
• Hands-on experience with refrigeration systems, including compressors, evaporators, condensers, vessels, and controls.
• Working knowledge of OSHA process Safety Management (PSM), IIAR standards, and lockout/tagout procedures.
• Proven ability to estimate labor and materials and manage jobs to budget.
• Valid driver's license with a driving record that meets company insurance requirements.

• RETA CARO or CIRO certification
• Experience with CO2 and halocarbon (Freon) systems and PLC/controls troubleshooting
• Experience with Zoho Suite
• Established customer relationships in the Pacific Northwest food processing, marine or cold storage markets.