Fire & Sprinkler Inspection​/Service Technician

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

• Competitive starting pay
• Paid training and ongoing development
• Career growth and global advancement opportunities
• Company vehicle (where applicable)
• Employee referral bonuses
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA)
• Company-paid life insurance
• 401(k) with company match
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Wellness programs and resources
• And much more!

Location:
Tri-Cities, WA

This role offers the opportunity to perform both inspection and service work on fire alarm, sprinkler, suppression, and other life safety systems. You'll play a critical role in protecting people and property while delivering outstanding service to our customers.

• Perform routine inspections, testing, maintenance, and preventative service on fire and life safety systems.
• Inspect and service electrical, sprinkler, and suppression systems, including products from Johnson Controls and other manufacturers.
• Complete service documentation and inspection reports using mobile devices and laptops.
• Maintain an organized inspection schedule and ensure all assigned work is completed on time.
• Make minor repairs and programming adjustments when necessary.
• Train and support junior inspectors and trainees.
• Follow all customer testing requirements and safety standards.

• Respond to customer service calls and diagnose system issues.
• Troubleshoot, repair, program, and test fire alarm and life safety systems.
• Service a variety of systems, including Simplex Grinnell, Notifier, EST, Xtralis, and similar platforms.
• Read and interpret blueprints, schematics, specifications, and technical manuals.
• Complete service documentation accurately and obtain customer sign‑off upon completion.
• Participate in an on‑call rotation to support customer needs.
• Identify opportunities to improve system performance and building efficiency.
• Provide recommendations and quotes for repairs, upgrades, and enhancements.
• Deliver exceptional customer service and act as a trusted advisor to customers.

• 4+ years of experience with low-voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging systems.
• Strong troubleshooting and diagnostic abilities.
• Experience reading blueprints, submittals, wiring diagrams, and technical manuals.
• High School Diploma or equivalent.
• Proficiency with testing and commissioning equipment.
• Ability to lift and carry 50-70 lbs.
• Ability to work at heights, in confined spaces, and in various construction or industrial environments.
• Flexibility to work occasional evenings, weekends, and on‑call assignments.
• Strong customer service and communication skills.
• Valid driver's license and an acceptable driving record.
• Ability to maintain required licensing and certifications.
• Washington EL06 License and/or Oregon LEA Class A License.

• NICET Level II Certification.
• Experience with CCTV, IP networking, and integrated security systems.
• Experience programming fire alarm, security,…