Technical Support Representative

Shaw Industries is looking for a Technical Support Representative for both our commercial and residential businesses. Position will require a combination of skills including hands-on floor installation experience and strong communication / interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems, installing flooring, floor prep requirements, and business travel.

Technical Support Representative

Shaw Industries is looking for a Technical Support Representative for both our commercial and residential businesses. Position will require a combination of skills including hands-on floor installation experience and strong communication / interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems, installing flooring, floor prep requirements, and business travel.

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

• Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner, and able to engage customers in all applicable end use environments. Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements.
• Ability to support sales reps with projects providing technical support on product, installation, and performance.
• Support business on job starts.
• Serve as an inspector for field project situations, ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer. Preparation of inspection reports, product reviews, and other related documents must be submitted/filed promptly.
• Where possible, approach all field situations as training opportunities to not only resolve the situation at hand but to leave behind knowledgeable resources capable of resolving future issues.
• Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
• Support training efforts, and sales events with customers and sales associates on product and installation methods.
• Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries. Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team.
• Planning and supervising test installations; assist R & D and corporate quality in development of new products.
• Where possible identify and recommend local resources capable of assisting the field service effort.
• Must be able to schedule travel and coordinate appointments with customers, etc.
• Follow Shaw Travel and Departmental procedures and be a good steward of resources.

• High School diploma or GED.
• Must have a minimum of 5 years of Commercial Flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
• Sheet goods, heat welding, and flash coving experience are a plus*
• Carpet installation experience and/or professional certifications are a plus*
• Must demonstrate strong…