Case Manager at Nyer Urness House

Position Overview

The Housing Case Manager provides trauma‑informed services to individual program participants, many of whom have multiple barriers (e.g., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.) so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services.

The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

About Program:
Operating on a “housing first” model, Nyer Urness House provides 80 units of permanent supportive housing to adults who were formerly unhoused. Supportive services include case management, a medical clinic operated by Neighbor Care Health on‑site, daily meals and other community‑building resources. The community is named for the Reverend Nyer Urness, whose philosophy of meeting people where they are is a fundamental principle of the work at Nyer Urness House.

About Organization:
Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well‑being of each person that we serve...

• LOCATION:
  
  Ballard Neighborhood (Seattle, WA)
• REPORTS TO:
  
  Program Manager
• FLSA STATUS:
  Non‑Exempt
• SCHEDULE:
  
  Sunday‑Thursday 9 am‑5:30 pm
• STAFF MEETINGS:
  Monthly staff meetings last Wednesdays 9 am and weekly case management meetings Tuesdays 11 am
• MEAL PERIOD:
  Unpaid (30‑minutes)
• SALARY: $29.00 per hour (Level
  1)

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.

• Provide trauma‑informed case management utilizing motivational interviewing and strength‑based techniques to assigned participants
• Write clear, objective, and accurate case notes of significant interactions in client files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested. Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems
• Identify barriers and steps necessary to overcome obstacles to successful program participation
• Hoarding and housekeeping support and interventions
• Assess participant histories and resource/support needs (e.g., food, health, transportation, etc.) and opportunities (e.g., family, friends)
• Per program policy, screen individuals for program eligibility (this may include collaboration with referring agencies). Complete a needs assessment, services acknowledgment, and orientation to the program
• Assess eligibility for permanent housing resources, such as deposit/move‑in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing
• Develop a plan with the Program Manager to utilize program‑based flexible client relocation and assistance funds in a way that emphasizes equitability not equality
• Identify need for interim or bridge housing, link as requested and available
• Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually
• Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources
• Link participants with services intended to address significant barriers to housing stability, such as mental health services, chemical dependency…